Exelon Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Exelon.
Exelon
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Panel
Interview formats
Behavioral Group
The interview process was very professional. They expect you to use the STAR method to answer questions and give you time to respond properly. Being on time and managing your time well are important. They asked about 10 questions in a panel interview.
Confirmed questions1 question
- How do you handle feedback?
Exelon
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
There's a phone interview where they ask you to describe dealing with customers using the STAR method. They conduct a very extensive background check, so don't lie on your application about dates; they will request W2s and tax transcripts. There's also a test before the interview, just practicing typing while someone is talking to you, and you will do fine. They are very strict about attendance and punctuality, and you must be able to work overtime on short notice. You need a backup for your backup, or don't bother applying; you won't get the job if you can't work overtime or be on time.
Confirmed questions1 question
- Can you tell me about a time you had to handle a difficult customer?
Exelon
Customer Service Representative
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
This wasn't really an interview, they had me do a lot of STAR situations that I don't think were right. They didn't ask general interview questions. Even experienced customer service people couldn't pass because of all the STAR questions. Who can remember every single situation at a job to give examples? I can see why they're always hiring. It was a long process and then they made me wait three weeks to say I didn't get the job. They should tell people sooner so they don't wait. The interview process sucks, in my opinion.
Confirmed questions1 question
- Tell me about a time you showed courage, using the STAR method.
Exelon Customer Support Representative Interview Questions
Quoted word for word from Exelon interview reports.
“How do you handle feedback?”
Read reports →“Tell me about a time you showed courage, using the STAR method.”
Read reports →“Questions that are private but pertain to the job requirements”
Read reports →“Can you tell me about a time you had to handle a difficult customer?”
Read reports →“Can you tell me about your experience with basic customer service call center questions?”
Read report →Formats, difficulty and experience
Across all 5 Exelon interview reports.