Evolent Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Evolent.
Evolent
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
My interview with Evolent was remote and pretty simple. The questions asked were about my previous customer service experience and if they were relevant to the job I applied for. The interviewer was hard to read and I thought I didn't do well, but I still got a job offer soon after the interview.
Confirmed questions1 question
- Can you share an instance where you went above and beyond to deliver excellent customer service?
Evolent
Customer Service Representative
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Offer Background check
Interview formats
Behavioral
I applied for the job and got an offer, but then they told me to look for other jobs. Bright Health was supposed to be my start date, November 7th, but now they can't hire me even though I already turned down other offers.
Confirmed questions1 question
- Describe a situation where you collaborated with someone from another team, who had different priorities or views, to start a change or reach a mutual agreement.
Evolent
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral Technical
The interview process was really straightforward. They asked me some situational questions, and I also had to complete a typing test, a math test, and a reading test before they offered me the job. The person interviewing me was nice and polite.
Confirmed questions1 question
- Can you describe a situation where you had to handle a challenging customer?
Evolent Customer Support Representative Interview Questions
Quoted word for word from Evolent interview reports.
“Do you have prior call center experience?”
Read reports →“Can you share an instance where you went above and beyond to deliver excellent customer service?”
Read reports →“Describe a situation where you collaborated with someone from another team, who had different priorities or views, to start a change or reach a mutual agreement.”
Read reports →“What made you apply to work with Evolent?”
Read reports →“Can you describe a situation where you had to handle a challenging customer?”
Read report →“How would you handle specific scenarios?”
Read report →“Describe challenging situations you've faced in previous roles.”
Read report →“Can you tell me about your past work experiences?”
Read report →Formats, difficulty and experience
Across all 6 Evolent interview reports.