Eversource Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 28 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Eversource Energy.
Eversource Energy
Customer Service Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Group Background check Offer
Interview formats
Behavioral Group Other
It took a few weeks to get through the interview process. I put in my application and resume on the Eversource website. After I finished and passed an online assessment, I had a virtual interview. The interview was kind of weird. I joined a group interview and saw a bunch of other candidates in a virtual waiting room. We were all told we'd each answer ten timed interview questions. After each question was answered and the time ran out, we went back to the waiting room. We all just stared at each other on Zoom. After answering the ten questions (all asked by different current employees) and not getting a chance to talk to the actual talent acquisition person, the interview ended. We never got to ask any questions. I thought the whole experience and interview process was really strange. The talent acquisition person didn't reply to any of the emails I sent him during this time.
Confirmed questions2 questions
- What can you tell me about your previous work experience?
- Can you answer some questions related to your past jobs?
Eversource Energy
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Take home Take home Panel
Interview formats
Behavioral Other Behavioral
You have 2 'pre' online exams before an in-person interview. The first online was basic questions on how you'd handle clients. The second, requires you to do multi video questions and written questions. The in-person interview is with 12 people. You start with one person and have 90 seconds to answer their question and then you move onto the next table. Seems organized but if one person doesn't like the way you answered a question....your doomed.
Confirmed questions3 questions
- Tell me why you are the best candidate for this role.
- What unique value can you contribute to Ever Source?
- How would you manage a situation where you couldn't understand someone because of their language?
Eversource Energy
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Group Recruiter call
Interview formats
Behavioral Group
It was kind of like speed dating. About 15 employees were at different desks, and they each took turns asking me a question. Everyone would get up and move to the next seat after 90 seconds. It was a group interview process, but I answered questions individually. It was way less intimidating than a normal interview and I got to meet a lot of people.
Confirmed questions3 questions
- What's your approach to handling challenging customers?
- How would you communicate with someone who has limited English proficiency?
- Can you share an experience where...
Eversource Energy Customer Support Representative Interview Questions
Quoted word for word from Eversource Energy interview reports.
“Could you please record videos of yourself and upload them online?”
Read reports →“How would you communicate with someone who has limited English proficiency?”
Read reports →“Can you explain what trust and loyalty mean to you”
Read reports →“How would you manage a situation where you couldn't understand someone because of their language?”
Read reports →“How do you deal with a customer who is unhappy?”
Read report →“What do you consider your best trait?”
Read report →“What is the role of a customer service representative to you?”
Read report →“How do you earn co-workers trust?”
Read report →“Explain a time you had an irate customer.”
Read report →Formats, difficulty and experience
Across all 28 Eversource Energy interview reports.