Everpure Technical Support Engineer Interview Questions
& Process

The interview process seemed to take a while. It started with a 15-minute recruiter call, followed by a 45-minute phone technical interview where I felt I did great. Then came the onsite interviews: a 1.5-hour technical session and a 1-hour personality interview. Despite feeling very qualified with over 12 years of technical support experience, including 6 years with enterprise products and some enterprise storage knowledge, and having two promotions on my resume, I wasn't offered the job. It seems like the reason might have been something unrelated in the personality interview. My advice for Pure Storage applicants is to be prepared to do well technically and still get rejected for reasons related to personality. For hiring managers, if personality is so important, it should be the first interview.

After I applied, I had two phone calls. The first one was more about personality and had some easy technical questions. The second one was a tougher technical interview. I studied SAN to get ready for that second call. I used what I learned from the technical phone interview to get ready for the face-to-face interview. I also watched some Pure videos online that explain their tech. Each phone interview was about 30 minutes. For the face-to-face, they said to plan for up to 2 hours of meetings. My friends and an email said I didn't need to dress up, so I wore jeans and a nice button-up shirt. I found a bunch of questions to ask about their tech before I even went in. In the actual interview, I talked to one main person, and then other technical interviewers came in and out. Finally, I talked to a floor director about benefits, what offer I was looking for, and my shift availability. I felt a bit weak technically during the face-to-face, especially with networking, RAID, and latency questions, but I didn't bomb it. I mentioned I was worried about my technical performance after that part. The interviewer said that technical experience is just one piece, and being a good cultural fit is also super important. They have training to help new technicians get up to speed. I got lots of chances to talk about my personality, how I like to work, my troubleshooting and customer service skills, and my strengths. I made sure to show I was interested by asking deep questions about their tech. They were really open and easy to talk to about everything, technical or not. The interviewers were nice and tried to make me feel less stressed. They even gave me some hints on tough technical questions. They told me I could keep in touch to ask more questions or add things I forgot to say during the interview. They liked my sense of humor, which I used lightly, especially when I got stuck. I sent a thank-you email afterward and (since they invited me to) asked some questions to better understand the technical stuff. They replied fast with thorough answers. I got a job offer over the phone about a week later. Each step took about a week.

I was contacted through the website and got an email with the interview details. I emailed back with some questions but got no response. Upon arrival, I was told the interview would be 3 hours long and consist of 4 separate interviews. I didn't get an offer, just a brief email saying I didn't 'fit'. I asked for feedback but got none, only a survey about their performance. Overall, a negative experience.