ESO Interview Questions
& Process

I had an amazing experience with ESO from start to finish. Every step of the interview process felt welcoming, organized, and genuinely people-focused. From my first conversation with Andrew, the recruiter, to meeting with the direct sales manager and panel team, everyone made me feel comfortable, valued, and excited about the opportunity. The direct sales manager immediately put me at ease, and the panel interview only reinforced what a strong people-first culture ESO has. What stood out most was how quickly and thoughtfully everything moved once I received the offer. The offer letter came right away, along with such a warm welcome from both the recruiter and the direct sales manager who was on vacation. I also received a detailed onboarding email before my first day explaining exactly what to expect, which I really appreciated. Clear communication and strong organization mean a lot to me, and ESO delivered both. I’m incredibly excited to join ESO, make an impact, and jump into the role with the support and resources to get started strong from day one.

My interview experience with ESO for the Technical Support Analyst II role was genuinely positive. The process was structured and clear, with each stage giving me the chance to showcase my technical skills and approach to customer support. What stood out most was how welcoming and down-to-earth the team was. The hiring manager made the conversation feel natural, and it was clear that ESO values collaboration, problem-solving, and a strong connection to their mission in emergency services. It left me with a great impression of the company culture.

It was a 1-stage process. After confirming my attendance, I got a really helpful interview guide that told me how I'd be assessed. The interview was virtual, over Teams with an Engineering Manager and a Software Engineer. The Manager was in the office in a conference room, but the Engineer was at home. It was scheduled for an hour but ended 5 minutes early. They were nice and gave good insights about the company! At the start, they explained it would be 10 main questions, then a background check, and finally a chance for me to ask questions. No technical questions were asked, but they might ask some follow-up questions to get to know you better. Be ready though, they can catch you out! I didn't get an offer because my answers weren't as concise as other applicants. Their advice is to use the STAR technique and time yourself.

Started with a recruiter screen that lasted 30-40 minutes and seemed to go well, they were impressed with my experience. Then I had a 1.5-hour interview that I took a day off work for and prepped extensively. It was with two male managers. The first part was technical, where I had to use a whiteboard to outline the end-to-end system design architecture. I discussed cloud technologies like microservices, Kubernetes, Kafka, AWS, and Grafana for logging and dashboards, as well as API access. The second part was competency-based, covering typical management team questions, which I answered. The recruiter later told me my presentation wasn't 'technical enough.' As a woman, hearing this remark from two men is something I'm used to in IT. Another recruiter admitted they're having a hard time hiring because the company is too demanding, looking for a 'Golden Egg.' I wouldn't recommend this company; I went to the interview prepared, but the two managers seemed to have already decided I wasn't suitable, remaining mostly silent. One barely looked at me or spoke during the Zoom call. They still haven't found their Software Development Manager, which speaks volumes.