Entrata Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Entrata.
Entrata
Technical Support Engineer
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
I got contacted by the recruiter for this role and they wanted me to do the first interview using HireVue. Honestly, it felt super impersonal and made me feel like the company wasn't that serious about this position. The recruiter then got back to me saying they weren't going to move forward, but they didn't give me any feedback. I'd only suggest applying if you're cool with interviewing via software and having your video judged by random people who don't even introduce themselves. Also, don't count on getting any feedback from the recruiter.
Confirmed questions1 question
- What defines an excellent phone call?
Entrata
Technical Support Engineer
Mid Average Positive experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
I had 3 rounds of interviews for this role, and they were all very professional. The first round was a virtual interview that I did by myself on my phone. The second round was a phone call with the recruiter. The last round was a 45-minute interview with two employees from the company.
Confirmed questions1 question
- What are the main things that make a customer phone call good?
Entrata
Technical Support Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
This was a time-consuming process. I first submitted video responses to questions. Didn't hear back for three weeks. Had a zoom interview, then one final interview with a manager. Both scheduled interviews were not with the people named in the emails, which was strange. After my final interview, no response from recruiters or HR. Entrata doesn't communicate effectively and might not be seriously looking for candidates or respecting applicants' time. The whole process from application to final interview took over 5 weeks.
Confirmed questions1 question
- Tell me about a time you dealt with a frustrated customer.
Entrata Technical Support Engineer Interview Questions
Quoted word for word from Entrata interview reports.
“What defines an excellent phone call?”
Read reports →“What are the main things that make a customer phone call good?”
Read reports →“What do you like about Entrata?”
Read reports →“Tell me about a time you dealt with a frustrated customer.”
Read reports →“What makes you want this job?”
Read report →Formats, difficulty and experience
Across all 5 Entrata interview reports.