Entrata Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Entrata.
Entrata
Client Success Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Other
Got referred by two employees, then had a quick phone screen. After that, I had a Zoom interview with three other CSMs. They seemed to like me and said they'd let me know the following week because they had many interviews planned for the next week. I emailed each interviewer, but no response. The next day, I got an automated rejection from the recruiter, which was disappointing because I would have preferred more direct communication. It felt like they weren't really interested from the start. I wouldn't recommend this company, as they seem to hire only a very specific type of person.
Confirmed questions1 question
- Can you describe your experience with basic CSM interview questions?
Entrata
Customer Success Manager
Mid Average Positive experience Decline offer 4 rounds
Interview process
Recruiter call Take home Onsite Presentation Background check Offer
Interview formats
Behavioral Technical Other
About 5 weeks after I applied, they sent me an email asking me to do a HireVue interview. Then, like a week or two later, a recruiter called me for a personal interview with three people who have the same job title. After that went well, the recruiter set me up with another interview with three Associate Directors and also sent me an online assessment to do. The next step was meeting with the VP of Customer Success, and then about a week after that, they let me know their hiring decision. Each meeting is scheduled for 30 minutes, and they send you the names of the people you'll be meeting with beforehand.
Confirmed questions4 questions
- Can you tell me about your biggest professional accomplishment?
- What background do you have in property management?
- What are your strategies for staying organized?
Entrata
Customer Success Manager
Entry Difficult Positive experience No offer 2 rounds
Interview process
Recruiter call Take home
Interview formats
Behavioral
After I applied online, I got an interview invite from HR for a HireVue interview. They were good communicators and responded quickly via email and one phone call. The HireVue interview itself was a bit tough for me because being timed and looking at myself answering questions was distracting. It turns out that even though their site says they are remote-friendly, this job actually requires you to be in the office 3 days a week, so I decided not to move forward.
Confirmed questions4 questions
- Can you introduce yourself?
- Describe a situation where you made a significant impact on a customer.
- On a scale of one to ten, would you recommend Entrata to a friend?
Entrata Customer Success Manager Interview Questions
Quoted word for word from Entrata interview reports.
“On a scale of one to ten, would you recommend Entrata to a friend?”
Read reports →“How do you approach self-education and continuous learning?”
Read reports →“What are your strategies for staying organized?”
Read reports →“Tell me about a time you discovered something important about a customer.”
Read reports →“Can you introduce yourself?”
Read report →“What background do you have in property management?”
Read report →“Describe a situation where you made a significant impact on a customer.”
Read report →“What's your best strength in customer relations?”
Read report →“Can you share your experience working as a Customer Success Manager?”
Read report →Formats, difficulty and experience
Across all 5 Entrata interview reports.