Empower Customer Support Representative Interview Questions
& Process

The hiring process was pretty quick, taking about two weeks. I had two interviews over those two weeks. They also do require a background check and a drug test. I really liked how they kept me in the loop and made me feel secure. I'm really looking forward to starting the job.

One of the most common interviewing faux pas employers cite is a candidate’s lack of research into their job or company. Don’t skip this step. Proper research will help you answer the hardest interview questions–those with no “right” answer, such as “why do you want this job?” or “why do you want to work for our organization?” When researching an organization, look beyond the employer’s website by searching for third party information from reliable news sources and other publications. Don’t forget to use your network and informational interviews to ask questions. Seek information that you can use to support your interest and fit for the position and company.

I was contacted by a staffing agency who explained the job duties but didn't mention salary. They were in urgent need of hires and asked me to fill out some forms. They also conducted a background check. I initially thought I didn't get the job since I hadn't heard back by Sunday, but they called Monday night offering me a start the very next day due to their immediate need for more employees, which I accepted. The interview itself was standard, with questions about my skills and past experiences. My advice is to be confident and maintain a pleasant demeanor and phone voice.