Empire Life Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Empire Life.
Empire Life
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Group
Interview formats
Behavioral
I talked to the customer service manager and an HR person at the same time. They asked about my past jobs and how I handled certain situations.
Confirmed questions1 question
- Tell me about a time you had a conflict with a coworker. What was the outcome?
Empire Life
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral Other
The hiring process is pretty easy, and the people in charge are nice. The only hard part (where most people apparently fail) is the behavioral test. It's a really tough step and doesn't actually show what a candidate can do (like soft skills, understanding processes, call flows, problem-solving, etc.). They have you do a bunch of tests before the final interview, which is the behavioral test.
Confirmed questions1 question
- After reading a paragraph, could you provide an example of a situation you faced in a previous job?
Empire Life
Customer Service Representative
Entry Easy Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
Started with an online application, then had a phone call with the HR recruiter. Followed by a language test and a psych assessment. After that, I had an in-person interview with the Recruiter and the Department Manager. They requested 3 references from my past employers for reference checks. Finally, I got an offer and was told to complete and return it within 5 days.
Confirmed questions1 question
- How do you handle situations where you have multiple tasks needing attention at the same time
Empire Life Customer Support Representative Interview Questions
Quoted word for word from Empire Life interview reports.
“What is your knowledge about insurance?”
Read reports →“How do you handle situations where you have multiple tasks needing attention at the same time”
Read reports →“Tell me about a time you had a conflict with a coworker. What was the outcome?”
Read reports →“After reading a paragraph, could you provide an example of a situation you faced in a previous job?”
Read reports →Formats, difficulty and experience
Across all 5 Empire Life interview reports.