Elevance Health Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 161 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Elevance Health.
Elevance Health
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
It's a typical question/answer session about your past work situations and experience. They'll ask why you're a good fit and why you left your last job. You should know company history. Be ready for some testing. They also want to hear how you'd improve things.
Confirmed questions1 question
- Can you share how you handle difficult or stressful situations?
Elevance Health
Customer Service Representative
Mid Difficult Negative experience Accept offer 3 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
It was a horrible company, they fired me after 3 years with the company. You have to go back and get your money back and pay for the service, and then you get a new phone number to get a
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Elevance Health
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
After applying, there were a few emails about the status, then a short 15-minute phone interview. After that, there were in-person interviews, followed by a background check. Then onboarding, which starts in about 2 weeks to a month, and includes a 3-week initial training period. That was everything.
Confirmed questions1 question
- What is your definition of a team?
Elevance Health Customer Support Representative Interview Questions
Quoted word for word from Elevance Health interview reports.
“Imagine it's the Sunday before a Monday holiday, and your car breaks down while your child is sick. How would you handle this situation?”
Read reports →“If you were designing an attendance policy, what would you consider an acceptable number of unexcused absences annually?”
Read reports →“What would you do if a customer expressed that they felt their insurance company was not being supportive?”
Read reports →“In a situation where a member expresses feeling uncared for by their insurance company, how would you respond?”
Read reports →“Can you share an instance where you had to help someone who was really angry? What did you do and what happened in the end?”
Read report →“Can you describe a time you observed a customer's non-verbal cues, interpret their meaning, and explain your response?”
Read report →“Looking back years from now, why do you think we made the right decision by choosing you?”
Read report →“Describe a situation where you were unable to fulfill a customer's request. What actions did you take, and what was the result?”
Read report →“Can you share an instance when you were unable to satisfy a customer and describe their reaction?”
Read report →Formats, difficulty and experience
Across all 161 Elevance Health interview reports.