eGain Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 98 interview experiences · FREE TO READ
Which role are you interviewing for?
30 roles · 98 reportsCandidate interview experiences
First-hand accounts from people who interviewed at eGain.
eGain
Customer Success Manager
Senior Average Negative experience No offer 3 rounds
Interview process
Take home Technical screen Onsite
Interview formats
Technical Behavioral
The interview process involved an aptitude test first, followed by a functional test, and concluded with a face-to-face interview with the hiring manager and CEO. Unfortunately, my face-to-face interview experience wasn't great. The hiring manager seemed rude and stopped asking questions after a brief look at my resume. He seemed disappointed after just 5 minutes, which really affected my confidence, and I struggled with the next question. It's frustrating because I invested significant time in the first test, the functional test, and the interview. It's quite draining when you don't feel taken seriously. I hope this gives some insight for preparation.
Confirmed questions1 question
- What motivates you to pursue a role as a Customer Success Manager?
eGain
Demand Generation Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Take home Presentation Recruiter call
Interview formats
Technical Other
I had an aptitude test, then a write-up, followed by another write-up. They had an interview scheduled after the first write-up, but then they canceled it and made me do another write-up. They gave me very little time for the second write-up and no warning that I was going to have to do it. It felt very unprofessional.
Confirmed questions2 questions
- Can you tell me about your work history?
- What plan would you create for us?
eGain
Associate Project Manager
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
It was a really thorough 3 round interview process. The interviewer took the time to get to know me and let me explain how I could contribute. I met with a Manager, Senior Manager, VP, and HR. This really helped me face and answer all sorts of questions, both technical and non-technical, and understand what the company was looking for.
Confirmed questions3 questions
- Can you describe a hypothetical situation and how you'd quickly devise the most effective solution?
- How do you react when faced with unexpected challenges and need to find a quick solution?
- Tell me about a time you had to think fast to resolve an issue.
eGain
Professional Services Regional Head
Executive Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Technical Behavioral
eGain's hiring process is a bit unusual. After applying, the first step is to take an aptitude test and answer some job-specific questions. The aptitude test is standard, with numerical, verbal, and abstract reasoning sections (15 questions each). The questionnaire was a bit strange, asking for 5 responses, each under 250 words. This takes a good chunk of time, which feels like a lot to ask without any prior human interaction about the role, just email exchanges with the recruiter. I get using this for simpler jobs, but for a leadership position? The biggest letdown was how the process was managed. It took 6 days after I applied for the recruiter to send the test links. I did the aptitude test in one day and got good feedback, and the questionnaire was sent the next day. Then, 5 days later, I got an email saying they'd interviewed candidates the previous week and hired someone else. So much of my time wasted!
Confirmed questions1 question
- Prioritize and justify the essential roles and proficiencies for a SaaS company's Services team, considering the full customer lifecycle, within a 250-word limit.
eGain Interview Questions
Quoted word for word from eGain interview reports.
“What is the difference between a LinkedList and an ArrayList?”
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Read reports →“How can you identify duplicate numbers within a set of 100 numbers?”
Read report →“Could you explain the distinction between clustered and non-clustered indexes?”
Read report →“What is a Cyclic dependency in Spring and how do you define it?”
Read report →“Find the pattern, what would be the last image to insert?”
Read report →“Could you provide the code for a Binary Search Tree (BST)?”
Read report →Formats, difficulty and experience
Across all 98 eGain interview reports.