eClerx Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at eClerx.
eClerx
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Technical screen Onsite Offer
Interview formats
Behavioral Technical
I applied to eClerx online and got shortlisted. Then, HR called me. After I passed an aptitude test, I had two interview rounds. The first was with HR, and the second was with operations. Finally, I was selected for the job.
Confirmed questions2 questions
- Can you introduce yourself?
- What motivates your interest in the BPO sector?
eClerx
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Background check Technical screen Onsite
Interview formats
Behavioral Technical Presentation
First, you'll need to reach out to the recruiter. They will then put you in touch with HR. After the HR interview, you'll have to take a versant test to check your English skills. If you pass that, you'll proceed to the operations round, which is conducted by the operations manager and is the final stage. The HR person will assess your English communication abilities because you'll be interacting with U.S. customers for a client based in the U.S. The operations manager's questions are generally similar to the HR round.
Confirmed questions1 question
- What is your 5-year plan?
eClerx
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Technical Other
It was a pretty chill interview process, took about a week to get the offer. The recruiters were super nice and helpful throughout, making everything really easy. There were three parts: a typing test, an aptitude test, and then the HR part.
Confirmed questions1 question
- What makes you want to work here?
eClerx Customer Support Representative Interview Questions
Quoted word for word from eClerx interview reports.
“Tell me about your family.”
Read reports →“How would you manage a situation where a customer expresses dissatisfaction with the service provided?”
Read reports →“What is your 5-year plan?”
Read reports →“What motivates your interest in the BPO sector?”
Read reports →“Can you introduce yourself?”
Read report →“What makes you want to work here?”
Read report →“Do you have prior customer service experience?”
Read report →“In what ways can you contribute positively to our company?”
Read report →Formats, difficulty and experience
Across all 9 eClerx interview reports.