EBANX Customer Support Representative Interview Questions
& Process

It started with a phone call, very relaxed, a quick chat in English (in my case), and the in-person interview was scheduled right away. There was a group activity, which usually makes me very nervous, but they make us feel super comfortable and at ease. After passing the activity, I went straight to the individual interview, with 6 people interviewing me together, and I felt more comfortable than in interviews where I was interviewed by just one person. Tip if you get called for an EBANX interview: be yourself!

We had a first meeting, around 36 people, where everyone introduced themselves individually (in front of everyone) to 6 direct supervisors for the respective position. The environment was sensational in all aspects, recruiters were extremely accessible and polite, making all candidates feel very comfortable. After that, we were separated into groups and did a group activity. It was the most relaxed and humane selection process I've ever had, it's accessible from start to finish! Oh, there was plenty of water, paçoca, soda, and cookies for everyone.

The group activity involved a quartet simulating customer service and solving a problem given by the managers. Everyone in the group had to participate. The service was for a client who didn't receive a product, and Ebanx no longer worked with the brand due to many complaints.