Duo Security Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Duo Security.
Duo Security
Customer Success Manager
Entry Difficult Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I applied online and didn't make it through initially. A recruiter reached out, and we corresponded. Weeks later, another role opened, I applied again, and the same recruiter contacted me to schedule an interview. She mentioned that my previous rejection wasn't due to lack of skills but timing, which was a nice touch. I had a brief chat with the recruiter, then proceeded to an interview with the hiring manager. That interview was very good, direct, and professional, with the hiring manager asking excellent questions.
Confirmed questions1 question
- Can you describe a time you handled a frustrated customer in a difficult situation, and provide an example?
Duo Security
Customer Success Manager
Senior Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Presentation Onsite
Interview formats
Behavioral Presentation
The recruiter was responsive and nice. Duo presented itself as an inclusive and thoughtful company. A recent acquisition by CISCO had shifted their structure somewhat, which is understandable. A lot of the CSMs here haven't been with the company for more than a year. It was a good interview process overall - HR, the hiring manager, other CSMs, and a mock presentation, then two more interviews. What really got me though was the lack of follow-up. If I go through an initial screening and it's a no, I wouldn't expect that. Seven separate sessions including a mock presentation with absolutely no follow-up is just disrespectful. I felt like my time and effort were not valued.
Confirmed questions3 questions
- What's your approach to handling difficult clients?
- Can you share an instance where you improved a client's perception?
- Tell me about yourself.
Duo Security
Customer Success Manager
Mid Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Presentation Background check Offer
Interview formats
Behavioral Technical Presentation
Went through a bunch of phone interviews, then a 3-hour sit-down at their head office. Pretty standard process overall, with the face-to-face being the most important part. You'll usually meet with the hiring manager, a VP, the sales team, and another CSM from your future team. They all ask situational questions about your experience, your approach, how you learn, etc. Unfortunately, I never heard back after that. Followed up twice and just got told they'd be in touch. They were super professional until the very end.
Confirmed questions2 questions
- Can you describe how you prioritize your tasks?
- Share an instance where you and your internal stakeholders disagreed on a customer goal.
Duo Security Customer Success Manager Interview Questions
Quoted word for word from Duo Security interview reports.
“What are your hobbies or things you enjoy doing in your free time?”
Read reports →“How would you handle a situation where a UK client is stuck and needs a US-based support team to resolve the issue, given the time difference?”
Read reports →“Share an instance where you and your internal stakeholders disagreed on a customer goal.”
Read reports →“Can you tell me about your experience with endpoints, SAML, and two-factor authentication?”
Read reports →“Can you tell me your life story?”
Read report →“How do you prefer to learn new things, for example, would you rather read, watch videos, or talk to coworkers to find answers?”
Read report →“Can you share an instance where you improved a client's perception?”
Read report →“Can you share an instance where you collaborated with a team composed of diverse individuals?”
Read report →“What's your approach to handling difficult clients?”
Read report →Formats, difficulty and experience
Across all 9 Duo Security interview reports.