Duluth Trading Company Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Duluth Trading Company.
Duluth Trading Company
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Group Recruiter call
Interview formats
Group Behavioral
We did group and individual interviews together in the same room at open tables. They told us most things but not everything that would help decide if I wanted the job.
Confirmed questions2 questions
- Do you like people?
- Do you know Duluth items?
Duluth Trading Company
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical Presentation
First, there's a telephone screening call, and if you're selected, you'll do a video interview. It's recorded at your home and convenience. It's a bit awkward, but overall a good idea. Once you tell the computer you're ready, you only get one chance to answer each question. Practice a lot before the actual interview so you can feel as comfortable as possible. This is a very forgiving company, so don't stress too much about the video.
Confirmed questions1 question
- How do you resolve a specific customer complaint?
Duluth Trading Company
Customer Service Agent
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
After sending in my resume, I got a link for a slick one-sided video interview. Then, about a week later, I had a phone interview. The interviewer seemed a bit cold and was very direct, like they were just reading questions off a list. They mentioned they joined DTC last fall and were hiring for seasonal roles. They made me commit to weekend hours right away, which was different from the 'flexible' hours advertised. They also said I should expect a call and equipment from HR soon. Unfortunately, two weeks passed and I only got a generic email saying thanks for sending my resume.
Confirmed questions1 question
- Considering weekend shifts are required (minimum 6 hours), which day would you pick to work?
Duluth Trading Company Customer Support Representative Interview Questions
Quoted word for word from Duluth Trading Company interview reports.
“Do you know Duluth items?”
Read reports →“Do you like people?”
Read reports →“Considering weekend shifts are required (minimum 6 hours), which day would you pick to work?”
Read reports →“How do you resolve a specific customer complaint?”
Read reports →“Can you tell me your availability during the week?”
Read report →Formats, difficulty and experience
Across all 5 Duluth Trading Company interview reports.