Duane Reade Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Duane Reade.
Duane Reade
Customer Service Associate
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral
The process wasn't tough. It was mainly a chat about my past experiences and some scenario-based questions. I think they were keen to fill the role fast, as they got back to me pretty quickly. I had to do a drug test and submit it to move forward in the hiring process.
Confirmed questions1 question
- Can you tell me why you're interested in working at this company?
Duane Reade
Customer Service Associate
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
I sent in my application online. Luckily, the store manager saw it the same day I applied. I interviewed a few days later. They told me I was hired after the interview, but I had to wait about a month to start working and get paid.
Confirmed questions1 question
- What would you do if a customer approached you for assistance while you were on your break, having just clocked out?
Duane Reade
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
So after you apply online, you gotta wait a bit, like maybe a few days to a week, to hear back. They usually call if they want to chat more, or you'll see an update on the application site if not. If they call, you get to pick a good time for the interview. Just make sure you're there at least 10 minutes early on the day. They'll bring up stuff from your resume, and then they'll throw some customer service scenarios at you to see if you're a good fit. I think there are about 5 personality-based questions in total, and you gotta nail each one. A few days after, they'll call to let you know if you got the job.
Confirmed questions4 questions
- Could you walk me through your approach to solving problems?
- Tell me about your experience as listed on your resume.
- How would you respond in different customer service situations?
Duane Reade Customer Support Representative Interview Questions
Quoted word for word from Duane Reade interview reports.
“What would you do if a customer approached you for assistance while you were on your break, having just clocked out?”
Read reports →“What are your working hours availability?”
Read reports →“What are your career aspirations for the next five years?”
Read reports →“Describe how you would handle various customer complaints.”
Read reports →“How do you handle challenging customers?”
Read report →“What are your thoughts on customer service scenarios?”
Read report →“How would you respond in different customer service situations?”
Read report →“Could you walk me through your approach to solving problems?”
Read report →“Can you introduce yourself and explain why you're a good fit for this company?”
Read report →Formats, difficulty and experience
Across all 8 Duane Reade interview reports.