DTiQ Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at DTiQ.
DTiQ
Technical Support Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Technical Behavioral
First, there's a phone call, then you go in for an in-person interview. They'll ask you the same questions during the in-person part as the phone interview, but if you answer them well, they'll ask you more. Usually, 3-4 upper management people will be interviewing you for the in-person part. They only ask technical questions. I didn't get any personality or customer service questions when I was interviewed.
Confirmed questions5 questions
- Can you explain what DHCP is?
- What is the function of DNS?
- Could you describe the difference between classful and classless addressing?
DTiQ
Technical Support Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Group Onsite
Interview formats
Technical Group
I had two phone calls, and then an onsite group interview. The phone interviews were mainly about basic networking knowledge and what the company expects. The group interview dove deeper into networking knowledge and company expectations. It was a three-part interview, which is more than usual for me.
Confirmed questions3 questions
- What is your basic networking knowledge?
- What are your expectations of the company?
- Can you elaborate on your networking knowledge and company expectations?
DTiQ
Technical Support Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
I applied through a BPO. The interview process was okay. I had the interview directly with the Manager. I had one interview but some of the employees mentioned that they had two interviews. They mainly focus on the Communication skills and Customer handling. Once the interview is done, they will reach to you within one week with a response.
Confirmed questions1 question
- What is your approach to managing a frustrated customer?
DTiQ Technical Support Engineer Interview Questions
Quoted word for word from DTiQ interview reports.
“What is the difference between public and private IP addresses?”
Read reports →“What is the function of DNS?”
Read reports →“Could you describe the difference between classful and classless addressing?”
Read reports →“Can you explain what DHCP is?”
Read reports →“What are your thoughts on computer hardware?”
Read report →“Walk me through how you would troubleshoot a network problem.”
Read report →“Have you had experience with remote assistance software such as loginmein, join.me, or teamviewer?”
Read report →“Do you have experience with Windows XP?”
Read report →“What about your knowledge of Windows 7?”
Read report →Formats, difficulty and experience
Across all 5 DTiQ interview reports.