DTE Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at DTE Energy.
DTE Energy
Customer Service Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The interview process utilizes the STAR Method. You'll need to share stories about a situation or task you encountered, the actions you took to address it, and the results of those actions. Be sure to include examples from your work experience and emphasize the results, as these are frequently overlooked. Quantifiable improvements are a plus where possible.
Confirmed questions2 questions
- Can you recount an instance when you encountered a difficulty with a supervisor?
- Tell me about a time you had to deal with a problem involving your manager.
DTE Energy
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Panel Background check Offer
Interview formats
Behavioral Group
The interview involves a panel discussion with 3 or more people, including a departmental supervisor, two other supervisors or analysts, and the union representative. They will ask about 3-4 questions each. A few days later, HR from DTE will contact you to discuss the next steps, which include drug testing, a background check, and confirming your eligibility to start working.
Confirmed questions1 question
- Can you share an instance where you had to manage a challenging customer interaction?
DTE Energy
Customer Service Representative
Entry Average Negative experience No offer 5 rounds
Interview process
Take home Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
So you have to take two assessments before you can have an actual interview. The whole process is incredibly slow, I applied in June and didn't get an interview until August. During the interview, they use the STAR method and if you follow it, they ask you questions you've already answered! It's really frustrating. Trevor T Cousineau wasn't engaging at all, seemed like he didn't want to be there, and barely looked at the camera during our Zoom interview, even though the camera was supposed to be on. It felt like a waste of time, and I ended up finding a better, less stressful, and better-paying job. I'd recommend looking elsewhere unless you're really desperate.
Confirmed questions4 questions
- Can you describe an instance where you needed to adjust your schedule at the last minute?
- How did you manage that situation?
- What steps did you take to address it?
DTE Energy Customer Support Representative Interview Questions
Quoted word for word from DTE Energy interview reports.
“What was the outcome of your actions?”
Read reports →“What steps did you take to address it?”
Read reports →“Can you describe a time when you had difficulty using a new system?”
Read reports →“Can you describe an instance where you needed to adjust your schedule at the last minute?”
Read reports →“Describe a situation where you had a conflict with a coworker and how you resolved it.”
Read report →“Tell me about a time you had to deal with a difficult coworker.”
Read report →“Can you recount an instance when you encountered a difficulty with a supervisor?”
Read report →“Describe a situation where you had to adapt to a new policy implemented by your employer.”
Read report →“How did you manage that situation?”
Read report →Formats, difficulty and experience
Across all 11 DTE Energy interview reports.