DSW Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at DSW.
DSW
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Group
Interview formats
Group Behavioral
It was a group interview. It was very stereotypical. I do not recommend to stay quiet, participate to stand out from the rest. They ask what you love about shoes and what's a bad experience you've had before.
Confirmed questions2 questions
- What do you like about shoes?
- Tell me about a bad experience you've had.
DSW
Customer Service Associate
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
I got a call at 5 pm the day before my interview about meeting with the DM. I went in the next day at 1:30, and we sat in the showroom. The DM stopped the interview 4 times to watch the floor. Two other employees were present the entire time. We talked, and she mentioned the full-time role I applied for was going to someone internal, but they had a part-time opening. I told her I traveled a significant distance and would only be interested in the full-time role. She didn't seem bothered, but when I said I couldn't work part-time, I got an email before I even got to my car saying the full-time position was filled. I felt my time was wasted.
Confirmed questions4 questions
- How would you deal with an unhappy customer?
- What makes you want to work at this company?
- Which store is your favorite to shop at?
DSW
Customer Service Representative
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I sent in my application online and someone got back to me via email the very next day. We set up my interview for later that same week. The questions they asked were pretty straightforward, mostly focusing on behavioral aspects. It wasn't really a 'tell me about a time when...' type of interview. The whole thing took about 35 minutes.
Confirmed questions1 question
- What would your last supervisor say is your biggest opportunity for growth?
DSW Customer Support Representative Interview Questions
Quoted word for word from DSW interview reports.
“Which store do you like shopping at the least?”
Read reports →“What kind of shoes do you like?”
Read reports →“Which store is your favorite to shop at?”
Read reports →“What do you like about shoes?”
Read reports →“What are your favorite shoes and why?”
Read report →“Tell me about your favorite shoe and the reason why.”
Read report →“How would you handle a situation where you notice a customer behaving strangely or suspect they might be stealing items?”
Read report →“How would you deal with an unhappy customer?”
Read report →“How would you offer outstanding customer service?”
Read report →Formats, difficulty and experience
Across all 14 DSW interview reports.