Drizly Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Drizly.
Drizly
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
The interview was super smooth and felt really put together. They were really clear about what was coming up, who I'd talk to, and even what they were looking for. Everyone I met was really nice, professional, and seemed ready for our chat.
Confirmed questions1 question
- Tell me about a time you dealt with a tough customer.
Drizly
Customer Support Representative
Entry Difficult Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Phone screen Technical screen Panel Background check Offer
Interview formats
Behavioral Technical Coding Presentation
Applied online and got a 30 min phone screen with the recruiter the next day, we talked about my experience. I got a take-home assignment with a Spanish question. A few days later, I had a 30 min video call with the hiring manager, who asked more in-depth questions about my experience in a rapid-fire way. I clarified my client-focused experience was transferable. Then, there was a 2-hour video call with 6 team members, including a 45 min Spanish segment and a live written assignment for the bilingual role. They sent an internal feedback survey before the decision, which felt awkward. A week later, I was rejected because they needed someone with more direct consumer experience, which was frustrating since I had explained my background. They wanted someone trainable, but the pay was low for the work, and holidays are busy with no time off. The process was fast and communication was good, but I'd only recommend it if you have consumer experience, don't mind $20/hr, and can work holidays. It also seemed like a misuse of 6 people's time for a junior role when they're too busy to train.
Confirmed questions5 questions
- How would you handle an upset customer?
- Tell me about your experience supporting clients and how you believe it applies to supporting consumers.
- Can you provide more details about your background?
Drizly
Customer Experience Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Take home
Interview formats
Behavioral Case
after filing an application, candidates were first screened via a phone call to clarify the expectations of the role. after the phone screening if candidate indicates interest in moving forward, Drizly will make decision on whether to ask them to come into the office for a series of interviews. for this role the manager, VP and a senior member of the team interviewed the candidate. afterwards, a short written test asking about a series of scenarios was given to test the candidate's competency and instinct for the role. afterwards Drizly will decide if they get the job or not.
Confirmed questions1 question
- What would your ideal role at Drizly be in 3 years?
Drizly Customer Support Representative Interview Questions
Quoted word for word from Drizly interview reports.
“What are your thoughts on working during the holidays considering our high volume of work?”
Read reports →“What would your ideal role at Drizly be in 3 years?”
Read reports →“Are you available to work evenings and weekends?”
Read reports →“How would you handle an upset customer?”
Read reports →“What makes you want to join this company?”
Read report →“Tell me about a time you dealt with a tough customer.”
Read report →“Can you tell me about a time you dealt with a challenging customer?”
Read report →“Tell me about a time you handled a difficult customer and what steps you took.”
Read report →“Can you provide more details about your background?”
Read report →Formats, difficulty and experience
Across all 7 Drizly interview reports.