Drake Software Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Drake Software.
Drake Software
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I got an email for an interview for CSR 1 with Taxwell, which is part of Drake company. The recruiter from TaxAct (Drake Software Talent Acquisition Team) contacted me and gave me a Calendly link to schedule the interview. I set it up and then emailed her to confirm. Two days later, the interview was supposed to happen, but she was a no-show. I rescheduled on Calendly for the next Monday, noting in the comments that I didn't get the scheduled call. She ignored that and missed the rescheduled interview too. It seems like I dodged a bullet working for this company if this is how they operate.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Drake Software
Customer Service Representative
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
It was a really smooth interview. They answered all my questions and seemed genuinely excited to bring new people on board and get the training started. I'm looking forward to starting and working with everyone I met during the interviews. They were also very responsive.
Confirmed questions2 questions
- Can you share your previous experiences?
- What's your experience with computer software?
Drake Software
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Had a good time talking about my experiences and how I would handle certain customer service situations. We also discussed why I was interested in Drake and what I could contribute to the company, as well as my availability.
Confirmed questions4 questions
- Why do you want to join Drake?
- Can you describe your experience handling customer situations?
- What unique value can you offer to the company?
Drake Software Customer Support Representative Interview Questions
Quoted word for word from Drake Software interview reports.
“Have you ever set up a printer?”
Read reports →“Can you set up a network?”
Read reports →“Are you planning on staying with Drake software long-term?”
Read reports →“Why do you want to join Drake?”
Read reports →“How do you manage stress?”
Read report →“Are you more of a team leader or a team player?”
Read report →“Are you more of a people person or a technology person?”
Read report →“If the positions were reversed, would you hire yourself?”
Read report →“What is your availability?”
Read report →Formats, difficulty and experience
Across all 9 Drake Software interview reports.