Doterra Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 29 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Doterra.
Doterra
Call Center Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Phone screen Onsite
Interview formats
Behavioral Other
It was a formal, structured interview process. We had a phone screen, then in-person interviews with the leadership. They asked me some situational questions to see if I had the right experience, skills, and if I would fit the company culture. Overall it was good.
Confirmed questions1 question
- Can you describe your customer service philosophy?
Doterra
Customer Care Representative
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Background check Offer
Interview formats
Behavioral Technical Other
I applied online and included my resume and cover letter. I got a text from the recruiters a few days later to set up my first interview. We met and they asked me basic questions about customer service and how I would promote their product to callers. I also took a language test for the foreign language I applied for and completed a basic computer skills assessment. Then, they inquired about my availability, and I scheduled a second interview for the following day. When I arrived, I waited briefly. This time I spoke with the recruiting manager. He was okay but didn't show much emotion. Our interview was pretty standard. I asked about their follow-up process and timeline, and he said within a week. They ended up calling me two business days before training and brushed me off when I attempted to follow up with the recruiting manager.
Confirmed questions2 questions
- What does excellent customer care mean to you?
- Can you share an instance where you made an error, or describe your biggest area for improvement?
Doterra
Customer Service Agent
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Phone screen
Interview formats
Behavioral Technical
It was a long process with four rounds. It started with a filter call, then a recruiter online call, followed by a language test, and finally a supervisor online call. I waited three to four weeks after the last round to find out I was rejected, and they didn't give any explanation, which was strange for such a simple role.
Confirmed questions3 questions
- Tell me about your previous work experience.
- Do you have prior experience in this field?
- What makes you want to work in customer service?
Doterra Customer Support Representative Interview Questions
Quoted word for word from Doterra interview reports.
“What do you consider bad customer service?”
Read reports →“What makes a good customer service representative?”
Read reports →“Could you translate some typical customer service phrases from English into the foreign language?”
Read reports →“What does excellent customer care mean to you?”
Read reports →“How did you find out about us?”
Read report →“Can you handle customer calls in the target language?”
Read report →“What do you consider good customer service?”
Read report →“In five to ten years, what do you see as your ultimate career goal?”
Read report →“Do you have a private space and a desk to work at?”
Read report →Formats, difficulty and experience
Across all 29 Doterra interview reports.