Dillard's Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 428 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Dillard's.
Dillard's
Sales Associate
Entry Average Negative experience No offer 2 rounds
Interview process
Panel Onsite Background check
Interview formats
Behavioral Group Technical
I went through two interviews at the Arrowhead / Glendale AZ location. The first one was a panel interview with three candidates, which was kind of awkward because the person interviewing me wasn't the one I was supposed to meet with, and they seemed like they didn't have much experience interviewing. The second interview was a one-on-one with a manager, and it seemed to go okay until the first interviewer from the panel showed up again and took over, even walking the sales floor with me. They asked some weird questions and made a bunch of wrong assumptions about my career goals, experience, and what I want in a job. I followed up by email and phone a few times, but they just ghosted me. After more than a month without hearing back, I just pulled my application.
Confirmed questions3 questions
- Which department do you want to work in?
- Do you think you're going to leave the job soon?
- What are your salary expectations?
Dillard's
Sales Associate
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Technical
It was super quick and straightforward. They wanted to know about my past experience. They also asked if I'd ever worked with money or a cash register before and about my communication skills. Lastly, they asked about a past work conflict and to describe it.
Confirmed questions4 questions
- Tell me about your previous experience.
- Have you ever handled money or operated a cash register?
- How would you rate your communication skills?
Dillard's
Sales Associate
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
The interview process at Dillard's is usually pretty simple and fast, often with just one or two steps. You'll usually start by applying online. If they like your application, they might call you in for an interview at the store. The first interview is normally with an Assistant Store Manager who checks if you're a good fit. If that goes well, you might have a second interview with the Store Manager. The whole thing is designed to be quick, with most people hearing back in about a day or two. The interviews are typically chill and conversational, trying to see if you have good customer service skills and if you'd fit in at Dillard's. They might ask about your past retail work, how you sell things, and how you handle customer interactions.
Confirmed questions4 questions
- Can you tell me something about yourself?
- What's your experience in retail?
- How do you approach sales?
Dillard's Sales Associate Interview Questions
Quoted word for word from Dillard's interview reports.
“What would you buy if you had $100 to spend in the store?”
Read reports →“Is it okay with you to not take "No" for an answer, ever?”
Read reports →“Are you aware that your pay will be based on performance, as it's higher than most retail jobs?”
Read reports →“When showing a customer a clothing item or product, what would you say to them?”
Read reports →“Describe a situation where a customer needs help with a shirt and how you'd upsell them on other items to complete their outfit.”
Read report →“Can you describe your personal style, and what aspects of fashion do you find most intriguing and enjoyable?”
Read report →“Can you share an example of a store you've returned to specifically because of their customer service?”
Read report →“Regarding working hours, are you available to work mostly on weekends, given that the store has the most customers then?”
Read report →“How would you talk to customers and get them to return to the store?”
Read report →Formats, difficulty and experience
Across all 428 Dillard's interview reports.