Digicel Customer Support Representative Interview Questions
& Process

The interview process for the customer care agent position at this Trinidad-based company was straightforward. Two interviewers asked about 20 simple questions in total. It wasn't a difficult process at all.

I've been through two interviews with the company, first for a customer care agent role in their call center, and then a second time for a promotion to a retail executive position. The initial process for the call center job involved a phone interview to assess my voice quality and articulation, followed by a panel interview about a week later. This panel included the Head of Customer Care, a call center supervisor, and an HR representative. They asked a variety of questions and also administered two written tests: one for communication skills and another for basic math. The whole thing took about 2-3 weeks. The second interview for the retail role was more casual since I was already an employee, and it was with an HR person and the Head of Retail. I got offers for both positions. For interviews, they really focus on appearance and image because they're a marketing-heavy company. They're looking for confident, energetic people with a positive attitude and good conflict resolution skills. You need to be very personable because customers are their top priority. If you don't genuinely enjoy helping and interacting with people, you won't do well there or be favored by management.

I went through a 1st stage assessment. The interviewer made me feel comfortable and told me not to be nervous. The next stage, I was officially interviewed. He was very professional and nice. Made me feel comfortable. Always be confident in your answers and prepare before.