Desjardins Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 30 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Desjardins.
Desjardins
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
This is usually the first time you'll talk to someone, often a quick phone or video chat with a recruiter. They just want to make sure you have the basic stuff needed for the job, like the skills, experience, and if your salary ideas match.
Confirmed questions2 questions
- Can you tell me a bit about yourself?
- What knowledge do you have relevant to this position?
Desjardins
Customer Service Representative
Mid Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check
Interview formats
Behavioral Technical
I went through the final interview with the hiring manager and area director for the Customer Service Representative role. It seems like some of the senior managers here practice breadcrumbing. I haven't heard back even after sending follow-ups. The position is still open and they're actively hiring for it. My application is still active but in limbo. They're looking for a 'better candidate' but keeping us in mind just in case. Too bad!
Confirmed questions1 question
- Can you tell us a little bit about yourself?
Desjardins
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Group Presentation Panel
Interview formats
Group Presentation Behavioral Other
It was a group interview. They asked us to bring an object to present ourselves to the group and then present ourselves in English. We also had to answer some questions like: Are you good with informatic tools? Tell me about your last job. What experience do you have for this job? What's your motivation for this job? Why Desjardins? What are your strengths? How would your colleagues and friends describe you? Then we were put into teams and had to answer some scenarios. Finally, we had to pick a question card and respond spontaneously in English. Overall, it was a very friendly interview, but you need to be prepared because others will be.
Confirmed questions5 questions
- What would you do if a mother called about medical insurance for her sick child and she didn't have any?
- How would you react in that situation?
- How would you communicate that to her?
Desjardins Customer Support Representative Interview Questions
Quoted word for word from Desjardins interview reports.
“What would you do if a mother called about medical insurance for her sick child and she didn't have any?”
Read reports →“What would you say if a customer you're on the phone with won't stop expressing their dislike for the company?”
Read reports →“Can you define what Customer Service means to you?”
Read reports →“What would you do if an unhappy customer calls you because they received poor service from another colleague?”
Read reports →“Could you try to sell me an insurance product?”
Read report →“What are your goals for the next five years?”
Read report →“How would you respond to a customer who is sharing negative feedback about the company?”
Read report →“How do you manage the repetitive nature of work and maintain your motivation?”
Read report →“How would you approach a situation where a customer wants something outside of our rules?”
Read report →Formats, difficulty and experience
Across all 30 Desjardins interview reports.