Deluxe Corporation Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Deluxe Corporation.
Deluxe Corporation
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I had a phone chat with a recruiter who was based in another state. They were really nice and the vibe was relaxed. They asked typical questions about my background and what I've done. I also got to ask them questions, and they explained the next steps in the hiring process, saying they'd be in touch regardless of the outcome.
Confirmed questions1 question
- What makes you want to switch career paths?
Deluxe Corporation
Customer Service Representative
Entry Average Negative experience Decline offer 2 rounds
Interview process
Background check Offer
Interview formats
Behavioral
The interview process was long and repetitive. Make sure you're truthful on your resume because they do conduct actual background and credit checks. I was initially offered the job, but it was rescinded because I misrepresented my employment history.
Confirmed questions1 question
- Tell me about your weakness.
Deluxe Corporation
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Group Background check Offer
Interview formats
Behavioral Group Other
Interview held at a job fair. Several call center team managers were in one large room at tables, and you sit at a table with one manager. The manager greets you, introduces her/him self, and asks you to sit. You are asked about previous call center and/or customer service experience. If yes, you describe job duties, if you liked the work, and how long you worked there. You are asked about sales experience. The manager describes the work environment, training, job nature, and success requirements. You are then asked if the job is a good fit and if you see a future of success. You are asked about strengths and weak points, what you can contribute to the company's success, why you want to work for them, why a call center/customer service role, how you relate to others, and what you expect from the company. It's one face-to-face interview lasting 15 to 25 minutes. You'll be called if hired.
Confirmed questions1 question
- What would you do in a difficult customer service encounter where a customer was angry and upset and everything you offered to do to resolve a problem was not satisfactory to the customer?
Deluxe Corporation Customer Support Representative Interview Questions
Quoted word for word from Deluxe Corporation interview reports.
“Can you try to sell me this pen?”
Read reports →“What's your strategy for dealing with a difficult day?”
Read reports →“What would you do in a difficult customer service encounter where a customer was angry and upset and everything you offered to do to resolve a problem was not satisfactory to the customer?”
Read reports →“What makes you want to switch career paths?”
Read reports →“Could you share an example of a time you convinced someone to do what you wanted?”
Read report →“What feedback would your former supervisor give about you?”
Read report →“Tell me about your weakness.”
Read report →“What motivated you to apply to Deluxe?”
Read report →“Tell me about your previous customer service experience.”
Read report →Formats, difficulty and experience
Across all 8 Deluxe Corporation interview reports.