Delta Dental Ins. Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Delta Dental Ins..
Delta Dental Ins.
Call Center Representative
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
I went through several interviews with different people, and I was asked the same things a few times. The first interview went really well, but the second one on Zoom was tougher. They had a lot of requirements for the call center agent role.
Confirmed questions1 question
- What would you do to help a customer and solve their problem if you did not know the answer?
Delta Dental Ins.
Customer Service Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The recruiter was really nice and the process was easy. She was helpful and answered all of my questions. The first interview was just a simple phone call. I'm excited for the next steps and would recommend this company.
Confirmed questions1 question
- Can you describe your experience working as a CSR?
Delta Dental Ins.
Atendente
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Take home
Interview formats
Behavioral Technical
Entrei em contato e marcamos a data e horário da entrevista. Me perguntaram se eu tinha experiência como atendente, como eu lidava com objeções de clientes, se eu sabia informática e técnicas de vendas. Tive prova de português, matemática, informática e técnicas de vendas.
Confirmed questions4 questions
- Você tem experiência na área de atendimento?
- Como você lida com objeções de clientes?
- Você tem conhecimento em informática?
Delta Dental Ins. Customer Support Representative Interview Questions
Quoted word for word from Delta Dental Ins. interview reports.
“What would you do to help a customer and solve their problem if you did not know the answer?”
Read reports →“How would you manage an irate customer?”
Read reports →“Can you describe a time when you felt you could have improved your performance?”
Read reports →“Can you describe your experience working as a CSR?”
Read reports →Formats, difficulty and experience
Across all 6 Delta Dental Ins. interview reports.