Dell Technologies Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 113 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Dell Technologies.
Dell Technologies
Technical Support Engineer
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
Had 2 interviews. First one was an intro to the role, discussed salary expectations. Second was a competency-based interview, focusing on general competencies with a bit of a technical angle. Both were with two managers over Zoom, but it might be in-person in the future since people are returning to the office.
Confirmed questions3 questions
- Can you give an example of when you streamlined a process in a different job?
- Could you share an instance where you streamlined a process in a past job?
- Provide an example of streamlining a process in a previous role.
Dell Technologies
Technical Support Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical Case
So the interview process involved a few steps. First, there was a recruiter call to go over the basics. Then, a phone screen followed by a technical screen where they asked a bunch of questions about how I'd handle different technical issues and customer interactions, including problem-solving, prioritizing tickets, specific scenarios like email or malware access, explaining tech to non-techies, dealing with angry customers, and ensuring I understood issues fully. They also asked about communication, including explaining tech issues to non-technical people, language barriers, and documenting solutions. It was pretty thorough.
Confirmed questions8 questions
- Tell us about yourself and your educational background.
- Could you share an instance where you encountered and resolved a challenging technical problem?
- What's your strategy for managing and prioritizing a queue of technical support requests?
Dell Technologies
Technical Support Engineer
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
For the past 2 years, Dell recruiters have been contacting me, but I hadn't spoken to anyone until a few months ago. I spoke with the recruiter about opportunities at Dell and shared my background and experience. The recruiter mentioned that I fit the company's profile and that they had many support roles. She then said she would talk to the hiring managers to see where I might fit and would get back to me by the end of that week. A week passed with no response from the recruiter. This continued for several more weeks until I received a generic email, sent to all candidates the recruiter had spoken with, reiterating that I was a good fit for the role but that they were still verifying positions and profiles with managers and would respond once a vacancy arose. Two months have passed, and I'm still waiting for a response. This makes me think that either Dell created these positions to gauge the market and salaries, or they won't have these roles until next year. In any case, the experience was quite negative. As a candidate, I felt frustrated and thought they could have been more honest with everyone.
Confirmed questions2 questions
- Could you tell me about yourself and your work history?
- What is your motivation for seeking a new role outside of your current company?
Dell Technologies Technical Support Engineer Interview Questions
Quoted word for word from Dell Technologies interview reports.
“What is the maximum number of runs possible in a T20 cricket match?”
Read reports →“When a volume isn't full but you can't copy a file to it, what could be the issues and how would you fix them?”
Read reports →“What system components are required for a computer to power on, complete POST, and then boot into Windows?”
Read reports →“Can you explain what an SSD is and how it differs from an HDD?”
Read reports →“How can you determine the cause of an Outlook email access issue for a user?”
Read report →“Explain to me like I'm a child, or someone without tech knowledge, what are a hub, a switch, and a modem?”
Read report →“Could you explain the different RAID levels: 0, 1, 5, and 6?”
Read report →“Can you list the different types of RAID, explain what each one is, and describe the appropriate scenarios for using them?”
Read report →“What steps would you take to figure out why a user is unable to get into their email using Outlook?”
Read report →Formats, difficulty and experience
Across all 113 Dell Technologies interview reports.