Deckers Brands Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Deckers Brands.
Deckers Brands
Customer Service Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Phone screen Onsite Group
Interview formats
Behavioral Other
Had a phone interview, which was really nice and fun. Then, I had a face-to-face interview, which was also really nice and fun. After that, I just had to pop in for an informal chat with the new manager and head of HR, which was really nice and fun too. And then... nothing. Absolutely nothing. Emails and phone calls are going unanswered. I understand for applicants maybe for a first interview, but it's awful to come in for multiple interviews, thinking you're the only candidate, and then be left hanging for months. I've emailed and called and still don't even know for sure if I didn't get the job because nobody gave me a straight answer or any information. It's disgraceful and shows a massive lack of professionalism and decency. I'm not disputing they're busy, but a simple yes/no would've been enough. Wouldn't recommend! Such a shame because they seemed so lovely.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Deckers Brands
Customer Service Representative
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
I had an interview set up by an agency, and I went to Deckers for it. First, I met with a really nice HR lady who was super open and relaxed, which made me feel comfortable. Then, two other people came in. One lady didn't ask much and didn't seem that interested, but the other person, a guy, seemed really focused on results and honestly gave me the creeps. Companies should try to be approachable and relaxed to show they're a nice place to work, not just expect candidates to prove themselves. People want a fun, relaxed environment. I recall a colleague who applied for the same job a couple of months before me also got rejected and had to wait ages for an answer, left in the dark. It's a shame because if you've done the job before, you're probably a good fit, but they seem to be looking for perfect candidates. Good luck.
Confirmed questions1 question
- Are you able to manage working with an outdated Oracle system that requires a lot of manual processes?
Deckers Brands
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a quick and easy interview, not at all stressful. The interviewers were really nice and didn't make me feel uneasy. They mostly wanted to see who I am, if I'd fit in at Deckers, and if I live by Deckers values. Of course, they're also looking for people who are smart, curious, and capable.
Confirmed questions2 questions
- Tell me about specific things on your resume and what you learned.
- What did you learn from this experience?
Deckers Brands Customer Support Representative Interview Questions
Quoted word for word from Deckers Brands interview reports.
“Are you familiar with Router and USB?”
Read reports →“What would you do if a customer called, upset and asking to speak to a manager?”
Read reports →“What makes you want to join Deckers?”
Read reports →“Are you able to manage working with an outdated Oracle system that requires a lot of manual processes?”
Read reports →“What did you learn from this experience?”
Read report →“Which databases have you worked with?”
Read report →“What's your approach to handling upset customers?”
Read report →“Do you have experience with Salesforce?”
Read report →“Could you tell me about your customer experience?”
Read report →Formats, difficulty and experience
Across all 13 Deckers Brands interview reports.