Dataminr Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Dataminr.
Dataminr
Customer Success Manager
Mid Easy Negative experience No offer 10 rounds
Interview process
Recruiter call Phone screen Technical screen Panel Presentation Background check
Interview formats
Behavioral Technical
This whole thing took me over 6 months. It felt like they weren't really that interested in me as a candidate. I was constantly chasing HR to find out what was next. It was all so unclear. When I asked about what was happening, the hiring manager told me to talk to HR, and then HR would tell me I had another interview. I ended up having ten 30-minute interviews total: three with HR, four with other Customer Success Managers, two with Directors of Customer Success, and one with the Senior VP of Customer Success. Honestly, the hiring process really didn't impress me; I'm hoping their HR team isn't a reflection of the rest of the company.
Confirmed questions3 questions
- What is your motivation for wanting to join Dataminr?
- Describe an instance where you utilized open-source information or social media to inform a decision.
- Can you explain your process for staying informed about current events and how you gather information?
Dataminr
Customer Success Manager
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral
The interview process was a mess. It took two weeks of back and forth with the recruiter just to get a phone interview. After the recruiter confirmed the time, they rescheduled last minute because of travel. It took four more tries to actually connect. They said they'd call, but never did. I called them, and it went to voicemail. I emailed to let them know I missed the call and offered to reschedule. The recruiter claimed they called, but I had no missed calls, and the number they had was correct. We had to reschedule a couple more times. Eventually, they told me to call their cell if they missed our scheduled time. As expected, they didn't call, so after waiting a bit, I had to call them for the phone interview. It's baffling how unorganized and unprofessional they were, especially since the interview itself went fine, and I thought I was a good fit. Over a week after following up, I got an automated email saying they weren't moving forward with me. This company won't succeed if they can't even manage basic communication with potential hires. It's wild that the recruiter still has their job if this is typical.
Confirmed questions2 questions
- Despite the experience being terrible, the interview questions were pretty decent and nothing was too difficult to answer.
- There were no “got ya” questions.
Dataminr
Customer Success Manager
Mid Average Positive experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Technical Behavioral
Went through a typical tech company interview process. Had several interviews, all virtual. They asked about customer success platforms, KPIs, and public info. It was a step-by-step process through the management levels.
Confirmed questions1 question
- Are you familiar with Customer Success platforms?
Dataminr Customer Success Manager Interview Questions
Quoted word for word from Dataminr interview reports.
“Can you explain your process for staying informed about current events and how you gather information?”
Read reports →“How do you handle a situation where a client is not interested in the product or doesn't perceive its value for their role?”
Read reports →“Describe an instance where you utilized open-source information or social media to inform a decision.”
Read reports →“Are you familiar with Customer Success platforms?”
Read reports →“What is your motivation for wanting to join Dataminr?”
Read report →“What's your approach when a client isn't really into the product or doesn't see how it fits into their job?”
Read report →“Were there questions about the role?”
Read report →“Were there questions about your background?”
Read report →Formats, difficulty and experience
Across all 5 Dataminr interview reports.