Dan Murphy's Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Dan Murphy's.
Dan Murphy's
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Group Recruiter call Offer
Interview formats
Group Behavioral
It started with a large group interview with about 40-45 people, and 80 people in total over two days. They gave a basic introduction to the company and the interviewers. We did an ice breaker with a partner where we had to find out three different things about them and share with the group. Then, as a group, we had to sell an alcoholic beverage in front of everyone. After that, it moved straight to individual interviews which were super relaxed and very simple. Even though I had no retail experience, I got a call about acceptance about 5 days later. Just be confident, relaxed, and not too uptight.
Confirmed questions1 question
- Would you say you are more proactive or reactive?
Dan Murphy's
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Group Recruiter call Offer
Interview formats
Group Behavioral
The interview process was quite long. It began with a 3-hour group interview where they talked about the company's values, culture, the job, and goals. This included team activities and presentations from managers. After that, I had a one-on-one chat with the manager of the store I wanted to work at. It was pretty chill because the manager was really nice, and they asked me some questions while writing down my answers. Then, they told me I got the job.
Confirmed questions1 question
- In your opinion, how does a suitable beverage improve a collective experience?
Dan Murphy's
Customer Service Representative
Entry Average Positive experience No offer 5 rounds
Interview process
Phone screen Technical screen Background check Background check
Interview formats
Behavioral Technical
The interview process was straightforward and easy. It included a phone interview, a virtual interview, an online assessment, a reference check, and a police check.
Confirmed questions6 questions
- Can you share details about your past work experience?
- Tell me about your availability.
- Describe a time you handled a difficult situation.
Dan Murphy's Customer Support Representative Interview Questions
Quoted word for word from Dan Murphy's interview reports.
“Share something you like and something you dislike, beginning with the initial letter of your name.”
Read reports →“Can you pick a random bottle and attempt to sell it to the group?”
Read reports →“What are your favorite drinks and why?”
Read reports →“In your opinion, how does a suitable beverage improve a collective experience?”
Read reports →“What do you like to do in your free time?”
Read report →“How would you go about selling a wine to a customer when you have no prior knowledge of it?”
Read report →“What, in your opinion, constitutes good customer service?”
Read report →“What are your hobbies?”
Read report →“How would you approach selling specific products to different customer types?”
Read report →Formats, difficulty and experience
Across all 14 Dan Murphy's interview reports.