Custom Ink Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Custom Ink.
Custom Ink
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Phone screen Onsite
Interview formats
Behavioral Other
It started with a phone screen, and then I was invited to interview at the office. The office interview included a tour, a 1-hour chat with two staff members, some web search and writing tasks, and shadowing an employee. Everyone was super nice. The whole thing lasted 2.5 hours. I thought it went well, but a week later I got an email saying they found other candidates who were a better fit.
Confirmed questions1 question
- Can you share an instance where you experienced excellent customer service?
Custom Ink
Customer Service Representative
Entry Difficult Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
Had a quick phone call which then led to setting up an in-person interview that same week. The on-site interview started with a tour of the building - make sure to be engaging during this part as it's considered part of the interview. After that, I met with two supervisors for about half an hour. They really focus on behavioral interviewing, so be ready for that. The interview concluded with a skills test covering typing speed, written communication, basic math, and navigating a website. Finally, I shadowed an employee for about 15 minutes.
Confirmed questions1 question
- Can you share an instance where you had to act as a representative for your employer outside of the workplace?
Custom Ink
Customer Care Representative
Entry Easy Positive experience No offer 5 rounds
Interview process
Recruiter call Phone screen Take home Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical Coding Presentation
I applied online and the next day got an email asking me to do a webcam interview. Since I don't have a webcam, I asked for a phone interview, and they were cool with that. The phone interview was straightforward; they just wanted to see if I knew the company's core values and would be a good fit. They then asked me to come in for an in-person interview the next day. When I got there, the receptionist greeted me warmly and made me feel welcome. They gave me a tour of the place and told me to ask questions. Then came the tests: a basic math quiz, designing two shirts, and replying to a customer's email. After that, I had a face-to-face interview with two managers. They were super friendly and enthusiastic, explaining the job details, training, pay, benefits, etc., really well and answering all my questions. After the interview, I got to shadow someone and ask more questions. The whole thing felt pretty relaxed, even fun at times. It did run long, though; they said 2-3 hours, but I was there for 5. It's easy to see why CustomInk jobs are so popular; expect a lot of competition. Even though it was a great experience, I didn't notice any older people working there.
Confirmed questions1 question
- Can you share an example from a previous job where you applied the "Golden Rule"?
Custom Ink Customer Support Representative Interview Questions
Quoted word for word from Custom Ink interview reports.
“Can you share an instance where you experienced excellent customer service?”
Read reports →“Can you share an instance where a supervisor identified an area for improvement during a performance review?”
Read reports →“What was the reason for leaving your previous job?”
Read reports →“Can you share an instance where you had to act as a representative for your employer outside of the workplace?”
Read reports →“Can you share an example from a previous job where you applied the "Golden Rule"?”
Read report →“Can you share an instance where you encountered a challenging situation and how you handled it?”
Read report →Formats, difficulty and experience
Across all 7 Custom Ink interview reports.