CSC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 41 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CSC.
CSC
Customer Service Specialist
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Technical
A recruiter called me for a phone interview. During the call, they mentioned I might be a better fit for another role, which I thought was cool they were trying to match applicants. Then, I got sent two online tests and scheduled for an in-person interview that Friday afternoon. The Friday interview time felt a bit off, and honestly, the two in-person interviews that day were kinda awkward. The interviewers didn't seem super engaged and asked the exact same questions from the phone interview, which was a first. It felt strange, why bring me in just to repeat the phone interview? I already figured I wouldn't get an offer by the end.
Confirmed questions4 questions
- What are your weaknesses?
- What are your strengths?
- Describe a situation where you dealt with an angry customer.
CSC
Customer Service Representative
Entry Average Positive experience Accept offer 8 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical Other
I was contacted by HR about a day after applying online and we set up an initial phone interview. It lasted about 30 minutes and they mainly went over my resume. After that, I had a second phone interview with a different HR person. Once that was done, I was asked to come in for some 1:1 interviews over two days. I met with 2 HR people, 3 team leaders, and 2 VPs. I also spent time with 3 employees watching them work and asking questions. Meeting the team leaders and seeing different work areas helped us both figure out the best fit. It was a really nice experience and I got a good feel for the company culture. I had to take some timed tests, like a skill profiler, basic math, grammar/vocab, and a writing test. They also did a background check, contacting my references and employers. The initial HR person kept me updated throughout the process. It felt like a lot, but by the end, I was confident it was a good fit.
Confirmed questions2 questions
- Since you're currently employed, can you tell me why you're seeking a new opportunity?
- Describe what you believe to be your biggest professional error.
CSC
Customer Service Specialist
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I had a phone call and then an in-person interview. I met with different team leaders. I made sure I really understood what they were looking for by reading the job description again. They asked me about how I work with others, my relationships with people, my management approach, and if I can work in different kinds of environments.
Confirmed questions1 question
- Regarding your weaknesses, what do you consider your greatest one?
CSC Customer Support Representative Interview Questions
Quoted word for word from CSC interview reports.
“What's an appropriate number of days for annual time off, in your opinion?”
Read reports →“If you were writing a book, what would be the titles of the 5 main chapters?”
Read reports →“Imagine you're writing a book about starting and managing a business. What topics would your first three chapters cover?”
Read reports →“Why didn't you achieve your goal of becoming a lawyer, teacher, or similar profession?”
Read reports →“If you could have any job, what would it be?”
Read report →“How do you make sure you're paying attention to the little things and are accurate?”
Read report →“Tell me about a time you dealt with a customer who was unhappy despite your best efforts to resolve their issue.”
Read report →“How do you manage your time and tasks when you have many customer requests at once?”
Read report →“What methods do you employ to make sure customers are happy?”
Read report →Formats, difficulty and experience
Across all 41 CSC interview reports.