Crawford & Company Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Crawford & Company.
Crawford & Company
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical Other
The interview process was multi-step, starting with an online application and a phone call. Then there was an in-person interview that included questions about company knowledge, situation-based questions, and conflict resolution cases. There was also a mock trial of typing speed and an FNOL claim mock trial. My advice is to do your research, be yourself, and practice a lot before the interview. It's a great company to start in the insurance industry, and it's great for students and part-time job seekers.
Confirmed questions1 question
- What do you know about the company and what are your reasons for choosing it?
Crawford & Company
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call Take home
Interview formats
Behavioral Other
It was a one-way video interview, which was a bit uncomfortable because you're talking to yourself and recording it. There were less than 10 questions. Some of them I could re-record several times. You see questions on the screen and have to answer them.
Confirmed questions4 questions
- Why do you want to work for Crowford?
- When can you start working?
- What are your strengths?
Crawford & Company
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interview process was smooth and everyone was friendly. It started with a basic phone interview and then moved to an in-person interview. You'll be interviewed by an HR representative and the person who trains employees.
Confirmed questions2 questions
- Tell me about your experience.
- Why are you interested in this role?
Crawford & Company Customer Support Representative Interview Questions
Quoted word for word from Crawford & Company interview reports.
“When can you start working?”
Read reports →“What do you know about the company and what are your reasons for choosing it?”
Read reports →“Why are you interested in this role?”
Read reports →“Tell me about your experience.”
Read reports →“Tell me about a challenging situation you faced and how you handled it.”
Read report →“Can you tell me about your previous work experience and what you can offer this company?”
Read report →Formats, difficulty and experience
Across all 5 Crawford & Company interview reports.