COSCO Shipping Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at COSCO Shipping.
COSCO Shipping
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Other
There were 2 interview rounds total. The first was in Hanoi office, in Vietnamese, and all questions were based on my resume. Candidates who passed the first round were asked to go to the Haiphong office for the second round. After a 10-minute IQ test, 4 interviewers asked me about my background. Although no specific experience was required, they did ask for a 4-year commitment.
Confirmed questions4 questions
- Could you tell us a bit about yourself?
- What activities do you engage in during your leisure time?
- Would you say that introverted individuals might not be a good fit for our requirements?
COSCO Shipping
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview process involved a phone call where they asked about your experience and background. They also assessed your English level and customer service skills, as well as your writing skills and ability to resolve problems. Additionally, they discussed the position description, company culture, and organization.
Confirmed questions3 questions
- What is your strength?
- Can you introduce yourself?
- How do you handle issues?
COSCO Shipping
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Presentation
Interview formats
Behavioral Presentation
I had an interview with a Sales executive and manager. They asked me questions and told me about the job, salary, and training. They also mentioned they were moving to a different floor so the start date would be later. I'd also attend training at headquarters.
Confirmed questions2 questions
- Can you tell me about your weaknesses?
- What are your strengths?
COSCO Shipping Customer Support Representative Interview Questions
Quoted word for word from COSCO Shipping interview reports.
“Would you say that introverted individuals might not be a good fit for our requirements?”
Read reports →“What activities do you engage in during your leisure time?”
Read reports →“Which commercial trade are you hoping to join?”
Read reports →“Are you able to commit to working with us for a period of 4 years?”
Read reports →“What is your strength?”
Read report →“Can you introduce yourself?”
Read report →“What is your academic background?”
Read report →“How do you handle issues?”
Read report →“Can you tell us about your work experiences?”
Read report →Formats, difficulty and experience
Across all 5 COSCO Shipping interview reports.