Convergys India Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Convergys India.
Convergys India
Customer Service Representative
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
The hiring is managed by a third-party consultancy. First, an interviewer from the consultancy does an initial screening. After that, if you pass, the company's HR person will interview you, possibly over the phone or in person. They'll focus on your English pronunciation and fluency during this interview.
Confirmed questions7 questions
- Could you tell us about your educational background?
- Can you share some details about your previous work experience?
- What is your hometown, especially if you're not from the NCR region?
Convergys India
Customer Service Representative
Senior Average Positive experience Accept offer 3 rounds
Interview process
Background check Recruiter call Technical screen
Interview formats
Behavioral Technical
There are about 3 rounds. First is a normal background check to assess your communication skills. Then, the HR will talk to you about why you want to join Convergys, what package you are looking for, and where you have studied. After that, the main round with the Operations Manager takes place. This is the main round where they will mainly ask you to sell me a coke bottle or sell me a phone without a camera if you are going for the banking profile. If you clear this round, you are most probably in.
Confirmed questions8 questions
- Could you tell me a little about yourself?
- What makes you want to join Convergys?
- Can you describe a trip to your hometown?
Convergys India
Customer Service Representative
Senior Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Technical Behavioral
A telephonic interview to gauge if the candidate is suitable to work at a call center, grammar and listening skills are tested by preset tests. A personal interview with the manager of the LOB for which they are selecting the candidate for after a round with the HR from the recruitment team.
Confirmed questions1 question
- Why would you choose to stay with Convergys even if you receive better job offers elsewhere?
Convergys India Customer Support Representative Interview Questions
Quoted word for word from Convergys India interview reports.
“Can you sell me a phone that doesn't have a camera?”
Read reports →“What is your hometown, especially if you're not from the NCR region?”
Read reports →“Could you try to sell me a coke bottle?”
Read reports →“Can you describe a trip to your hometown?”
Read reports →“How would you describe your English fluency?”
Read report →“Where did you complete your education?”
Read report →“Could you tell us a bit about your family?”
Read report →“Why would you choose to stay with Convergys even if you receive better job offers elsewhere?”
Read report →“Could you please discuss a randomly assigned topic for at least two minutes?”
Read report →Formats, difficulty and experience
Across all 7 Convergys India interview reports.