Convergent Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Convergent.
Convergent
Call Center Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The recruiter described the company and the job, then asked some questions. They were really helpful in making sure I knew what the day-to-day of the job would be like and that I'd be a good fit.
Confirmed questions2 questions
- Tell me about your customer service experience.
- Do you have experience in collections?
Convergent
Customer Service Representative
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
This interview gave me a lot of insight into the company. The interview process was very fast. The main points are to make sure your schedule works with the company's and that you know you'll be taking a serious gamble with your hourly pay. There's a clever system called 'Performance Based ACUITY' which I think is a bit deceptive because your pay for an entire pay period can be reduced by time off for emergencies; it also depends on the day of the week. Missing a Monday will definitely cost you at least $100.00 for one pay period, on top of the $1.00 per hour deduction!
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Convergent
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Technical screen Recruiter call
Interview formats
Technical
I waited for the interviewer and he came out with a lady saying he'd see her tomorrow. Then I took a computer test and he said I did amazing. He was surprised and told me I had great customer service experience and he had the perfect project for me. He said he was waiting on schedules and would contact me on Thursday. That same day, I got an email saying I wasn't a fit.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Convergent Customer Support Representative Interview Questions
Quoted word for word from Convergent interview reports.
“Is this salary enough for you to live on?”
Read reports →“How would you deal with an angry customer”
Read reports →“Can you tell me about your greatest failure?”
Read reports →“Do you have experience in collections?”
Read reports →“What makes you the right candidate for this position?”
Read report →“Tell me about your customer service experience.”
Read report →Formats, difficulty and experience
Across all 7 Convergent interview reports.