Conduent Technical Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Conduent.
Conduent
Technical Support
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Recruiter call Onsite
Interview formats
Technical Behavioral Other
After applying on the website, I received an email a couple of weeks later inviting me to complete an assessment. This included a work habits/personality test, basic English, writing, and math skills, and a customer service simulation where I had to perform tasks and answer how I'd handle situations. A recruiter then contacted me for a typing and internet speed test, and I had to email the results. Finally, there was a face-to-face interview with the recruiter, where they asked about my work experience and expected me to know the company's core values and mission from their website. Basic tech support knowledge was also assessed.
Confirmed questions4 questions
- Can you share your customer service work background?
- Could you explain step-by-step how to check the connected wireless network on an iPhone?
- What's your approach to managing a challenging customer interaction?
Conduent
Technical Support
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Offer
Interview formats
Behavioral Technical
I applied online and about a week later they sent an invite to set up a phone interview. It was mostly just about my work history and availability. Then, I got invited for a second interview over webcam which was pretty easy, asking similar questions but digging a bit deeper into the job specifics. After that, I had a final interview with the hiring manager, also over webcam and just as easy. They asked me some technical scenario questions and let me ask them questions too. I got an offer that same day and took it.
Confirmed questions2 questions
- Can you explain what R.A.M. does?
- Could you tell me about three favorite features of an Apple product you like, and explain your reasoning?
Conduent
Technical Support
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
The interview process was straightforward and the interviewer was friendly. They were upfront about compensation. The interview was conducted remotely, and the company offers remote work and extensive training. There's also a good chance for quick advancement if you perform well.
Confirmed questions1 question
- Can you tell me about your technical background?
Conduent Technical Support Interview Questions
Quoted word for word from Conduent interview reports.
“If I wanted to know the name of the wireless network I am currently on, where would I go to find it? (This question pertained specifically to an iphone)”
Read reports →“Could you explain step-by-step how to check the connected wireless network on an iPhone?”
Read reports →“What steps would you take to add an additional email account to your device? (On an iphone)”
Read reports →“How would you go about locating a hidden WiFi network?”
Read reports →“What steps would you take to add an additional email address to an account?”
Read report →“Do you have a dedicated room with a door?”
Read report →“Can you explain how you would navigate a mobile phone's operating system?”
Read report →“In a remote work situation, what's the best way to contact your supervisor?”
Read report →“If a customer expressed extreme frustration about an unresolved issue over multiple calls, to the point of threatening to discard their phone, what would be your response?”
Read report →Formats, difficulty and experience
Across all 19 Conduent interview reports.