Concentrix Technical Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 68 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Concentrix.
Concentrix
Technical Support
Entry Difficult Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen Presentation
Interview formats
Behavioral Technical Other
I had a virtual interview for the tech support role, and also a writing assessment. There was an English fluency typing test and a recorded virtual interview. So far, it's been a good experience, and I'm hoping to move on to the next stages.
Confirmed questions1 question
- What makes you want to work at this company?
Concentrix
Technical Support
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Other
It was pretty easy, you just need to be proficient in english and have common logic. There is a mock call with certain situations but as long as you understand it, you can answer them easily.
Confirmed questions2 questions
- Mock call simulation
- English proficiency test
Concentrix
Technical Support
Entry Average Neutral experience Decline offer 4 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
Before the interview, I had to complete some online assessments. These included typing tests, a chat-based interview, and an English assessment via video. The actual interview involved discussing my previous experience in related fields and answering some scenario-based questions. That was it.
Confirmed questions3 questions
- Tell me about your past experience in technical support.
- How would you approach this scenario?
- Do you live within 50km of the city?
Concentrix Technical Support Interview Questions
Quoted word for word from Concentrix interview reports.
“Can you explain the difference between a modem and a router?”
Read reports →“What are the steps to install an operating system?”
Read reports →“Could you explain the difference between POP and IMAP?”
Read reports →“Could you explain the difference between an HDD and an SSD?”
Read reports →“Do you live within 50km of the city?”
Read report →“How would you handle a customer who wants to move the Microsoft Teams icon from the left to the right side?”
Read report →“Can you describe your process for troubleshooting a PC when it's having trouble?”
Read report →“When a customer is getting impatient because their issue is taking a while to fix, how do you keep yourself calm and let them know you're working on it?”
Read report →“Can you tell me what you know about Concentrix?”
Read report →Formats, difficulty and experience
Across all 68 Concentrix interview reports.