Comerica Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 29 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Comerica.
Comerica
Customer Service Representative
Mid Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral
I was actually contacted by a talent scout for the company and told to apply right away. I got a call back about three days later for a panel interview. It went really well! Even though there were three interviewers, only one led the discussion. They all seemed pretty relaxed and not too stressed.
Confirmed questions1 question
- I've heard most of these questions before, nothing too challenging here.
Comerica
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Panel Offer
Interview formats
Technical Behavioral Presentation
It all kicked off with their online application. After that, I had a phone screen with someone. Then, I believe it was folks from the actual center who did a phone quiz. If I passed that, I met them in person and they made their decision. This turned out to be a contact center role, and they were really focused on sales, asking a lot of sales-related questions. It felt a bit like a bait and switch. One person on the panel seemed totally checked out and didn't say much. It's probably for the best I didn't get an offer, and I'm relieved about that now.
Confirmed questions5 questions
- Tell me about your experience with sales techniques and processes.
- Can you describe your background in sales?
- Could you introduce yourself?
Comerica
Customer Service Representative
Entry Difficult Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
I got a call about a week after applying. First I had a phone interview, and then right after, within an hour, I interviewed with the branch manager. That went super well. The recruiter then called a few hours later to set up an interview with the regional manager. It took us about a week to find a time that worked. That interview was rough, she asked about company history, which I couldn't find online. I really thought I bombed that one. But then two weeks later, they offered me the job, which really surprised me. I had to do a background check, credit check, and a drug test. About a week after that, they let me know everything was cleared.
Confirmed questions1 question
- Can you explain why Comerica operates in Michigan, California, Florida, and Texas?
Comerica Customer Support Representative Interview Questions
Quoted word for word from Comerica interview reports.
“Given these two envelopes, identify the cash losses.”
Read reports →“Can you explain why Comerica operates in Michigan, California, Florida, and Texas?”
Read reports →“What does 'Great Customer Service' mean to you?”
Read reports →“How do you approach talking to people you've never met before?”
Read reports →“Could you try to sell me a product?”
Read report →“What would you do to fix a bad customer experience?”
Read report →“What are your career aspirations with Comerica Bank?”
Read report →“Why do you want to work in banking?”
Read report →“How do you handle upset customers?”
Read report →Formats, difficulty and experience
Across all 29 Comerica interview reports.