ComEd Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at ComEd.
ComEd
Customer Service Representative
Entry Average Positive experience Accept offer 6 rounds
Interview process
Recruiter call Take home Phone screen Technical screen Onsite Background check Offer
Interview formats
Technical Behavioral
I applied in December and got contacted 5 months later. HR called me for a simple assessment test, and after I passed, I had a phone interview. Then I had another timed assessment test, which was a bit harder but manageable. Once I passed that, I had a face-to-face interview right away with two managers. About a week later, I got an email saying I was successful and needed to do a background check (credit, employer, school records, and drug test). After passing that, I got my CJO.
Confirmed questions1 question
- Can you describe a challenging customer interaction you experienced and explain how you managed it?
ComEd
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical
I applied in Jan/Feb for a temporary CSR job. It took about 2 months to get an email on a Sunday with about 10 basic screening questions that had to be sent that day. Got a call an hour later to come in on a Tuesday to do a Simulation test. Passed that and then went right to a human interview with 2 HR reps. Answered some behavioral questions. Just making a note the call center is 90% black people and consequently I wasn't chosen.
Confirmed questions1 question
- Describe the hardest customer experience you've faced and explain how you dealt with it.
ComEd
Customer Service Representative
Entry Average Negative experience No offer 6 rounds
Interview process
Recruiter call Phone screen Take home Onsite Panel Background check
Interview formats
Technical Behavioral Presentation
The interview process was really long and tiring. It started with an automated interview, then a phone interview, an on-site test, and a zoom interview. I also had to fill out a questionnaire, but in the end, I didn't get the job. I think they might have been looking for a more diverse candidate, as I am a white female. It's an entry-level position.
Confirmed questions1 question
- Were you available to work around the clock?
ComEd Customer Support Representative Interview Questions
Quoted word for word from ComEd interview reports.
“What would you do if a customer insulted you?”
Read reports →“Were you available to work around the clock?”
Read reports →“What makes you the best candidate for this position?”
Read reports →“Can you tell me about a situation where you had to handle a challenging customer?”
Read reports →“Describe the hardest customer experience you've faced and explain how you dealt with it.”
Read report →“Tell me about an incident at your previous job that you'd prefer not to repeat.”
Read report →“Can you describe a challenging customer interaction you experienced and explain how you managed it?”
Read report →Formats, difficulty and experience
Across all 8 ComEd interview reports.