Comcast Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 195 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Comcast.
Comcast
Customer Experience Specialist
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
It's a structured series of interactions between us and a potential employee, designed to see if you're a good fit for the role. It generally involves multiple stages, starting with initial screening, then in-depth interviews, and maybe some skills tests. The whole point is to figure out if it's a good match for both of us.
Confirmed questions1 question
- What makes you the best candidate for this position?
Comcast
Customer Service Representative
Entry Difficult Negative experience Decline offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process for this role was quite extensive. It started with submitting an online application, followed by an online test. Approximately a week after the test, I had a recruiter call for the initial interview. Then, I scheduled a call with another recruiter. Following that, an appointment was set up with a Comcast recruiter. Finally, an appointment was scheduled with someone directly involved in the job I applied for. There were too many people to speak with before the actual interview.
Confirmed questions2 questions
- Can you describe a time you initiated a change to improve company policies and procedures?
- How would you go about training or presenting your ideas?
Comcast
Customer Care Specialist
Mid Average Positive experience Accept offer 5 rounds
Interview process
Phone screen Take home Technical screen
Interview formats
Technical Other
So I had this one phone screening, and then an online skills test, and after that, three video interviews. Took about 6 weeks all in all. They gave me a verbal offer like, two weeks after the last interview.
Confirmed questions1 question
- How do you stay current with evolving technologies?
Comcast Customer Support Representative Interview Questions
Quoted word for word from Comcast interview reports.
“What would you do if a ride that a guest was really looking forward to closed down 30 minutes before the park closed due to bad weather?”
Read reports →“What steps would you take if a customer expressed dissatisfaction with a mistake on their bill?”
Read reports →“What would you do if a customer was on the phone for 4 hours with an issue that you could have fixed in 15 minutes, but you initially took the wrong approach?”
Read reports →“Regarding the personality test, what's the hardest part about answering honestly, given that it claims to detect false responses? It made me wonder what kind of answers they might not look favorably upon.”
Read reports →“How would you approach a scenario where a customer is upset about a service being down?”
Read report →“In the wording it was asked "What makes you think you're eligible for this position?" highly unprofessional.”
Read report →“What steps did you take when you realized mid-month that you weren't going to meet your quota?”
Read report →“Can you describe a situation where you resolved an issue for a customer over the phone?”
Read report →“Can you tell me about your experience using multiple computer screens at once, and give me an example?”
Read report →Formats, difficulty and experience
Across all 195 Comcast interview reports.