Cleo Communications Interview Questions
& Process

The interview process had 3 rounds: a technical round, a director round, and an HR round. You should have a basic and in-depth understanding of EDI processes, mappings, and X12 structures that you've worked with. They also ask about API and database questions. Be prepared for AS2, FTP, and SFTP connections.

I talked to 5 different people over the course of 2 months, and each person I talked to was higher up in the company than the last. Some of the calls had to be rescheduled last minute because the interviewers didn't really block off time for me. I even got to speak with the President of Customer Success, and they made it seem like I was definitely going to get the job. But then, radio silence for weeks. I tried reaching out to the President, the other interviewers, and HR. After sending a bunch of emails, HR finally sent me an automated rejection email. I asked for feedback, but I didn't get any response, let alone anything helpful. It was really annoying because I thought everything was going well and the process took a super long time.

Had a phone interview with a recruiter. Then had a virtual follow-up interview, but the interviewer seemed disinterested and condescending, like they were reading my resume for the first time on the call. The job description requirements didn’t match what they were looking for, so it felt like a waste of my time.

I interviewed with Cleo over almost a month and a half and should have seen the red flags. 1. Nobody showed up for my second round interview because HR scheduled the wrong people. They didn't fix it in time. 2. A week after the second round, I followed up because I was supposed to hear back the week before. I was told their system was broken and they couldn't schedule meetings. It seems they hoped they wouldn't have to explain that their internal systems are so weak. 3. Once the third interview was finally scheduled, they didn't send me an invite. This time the interviewers were there waiting for me, but I was the one who didn't show. I got a call shortly after the interview was supposed to start and was told they tried to send me a meeting, but their system failed again and didn't send it out. I was then scheduled for the next week for the panel. 4. The panel interview was scheduled for an hour, but they had to extend it because an hour in, they hadn't left enough time for their coding question. 5. After the panel, I was told I'd hear back that week. A week and a half later, I got a call that the director of engineering wanted to get lunch. I asked if this was another interview because it seemed odd, but was told it was just a meet and greet. I went to lunch and realized immediately that it was actually another technical interview over sandwiches. I ended up being asked the exact same questions I'd been asked over the past month. It felt strange to still be answering behavioral questions in a surprise fourth round a month and a half in. 6. It took about a week to a week and a half between each round to get a response. HR consistently ignores follow-ups. Overall, it was a very weird process and seemed like there were many communication issues for a company that has "Communication" in its name.