ClassPass Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at ClassPass.
ClassPass
Account Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
First, there's an HR interview to go over basics like notice period and salary, and to see if you're a good fit. Then, you meet with more team managers. It seems like they ghost you in the end. I got pretty far, even to the final round, and expected an update, but they went silent and didn't even reply to my follow-up email. They seemed nice, but not after they ghosted me.
Confirmed questions2 questions
- Can you tell us about yourself?
- Why are you interested in this position/company?
ClassPass
Account Manager
Mid Difficult Positive experience No offer 3 rounds
Interview process
Take home Recruiter call Phone screen Presentation
Interview formats
Technical Presentation Group
The interview process was quick and efficient. I found the online test to be quite challenging. They also had me do a roleplay, which I felt was a waste of time and suggested they care more about personality fit than skills. It seemed like a female-dominated workplace. I would have accepted the job if offered, but I had concerns about negative feedback regarding Classpass among venues and a general sense of instability and lack of job security. Despite completing three online interviews, I never received any feedback.
Confirmed questions1 question
- How would you manage a situation where venues complain that revenues from Classpass are lower than for regular members?
ClassPass
Account Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Onsite Recruiter call Phone screen
Interview formats
Behavioral Presentation
Had an onsite interview that lasted about 45 minutes with two people, which was fine. It took about a week for them to get back to me after the onsite, and I had to follow up with the recruiter. She then asked me to schedule a call with another person, though it wasn't clear who this person was. I scheduled the call, and the person was late, more than 5 minutes late, with no explanation. They then told me I didn't get the position. My feedback is: 1. Be respectful of people's time; be on time for scheduled calls and apologize if late. 2. I would have preferred an email instead of a call to be told I didn't get the position. The whole process was very unorganized.
Confirmed questions1 question
- What are the advantages of Classpass for a studio, in your opinion?
ClassPass Account Manager Interview Questions
Quoted word for word from ClassPass interview reports.
“What would you want people to say about you at your funeral if you were to pass away?”
Read reports →“What are the advantages of Classpass for a studio, in your opinion?”
Read reports →“How would you manage a situation where venues complain that revenues from Classpass are lower than for regular members?”
Read reports →“How comfortable would you be managing a large client portfolio, like 400 accounts?”
Read reports →“What's your strategy for prioritizing clients when multiple need assistance simultaneously?”
Read report →“Can you share an instance where you had to convey unfavorable news to a client and describe the steps you took to improve the situation?”
Read report →“Can you describe a time you set a goal, achieved it, or had to re-evaluate your approach to it?”
Read report →“Can you describe any processes or strategies you've used that positively impacted sales performance?”
Read report →“Tell me about your past experience working as an Account Manager.”
Read report →Formats, difficulty and experience
Across all 12 ClassPass interview reports.