City of Winnipeg Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at City of Winnipeg.
City of Winnipeg
Customer Service Representative
Entry Easy Positive experience No offer 2 rounds
Interview process
Technical screen Recruiter call
Interview formats
Technical Behavioral
Had a good experience with the City of Winnipeg hiring process. First, I completed two skill assessments, and upon passing those, I was invited for a video interview.
Confirmed questions1 question
- Tell me about your previous call center experience.
City of Winnipeg
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Take home Recruiter call
Interview formats
Behavioral
It was a one-stage virtual interview, with standard questions, and one HR representative, maybe because it was an entry-level position. The interview was held in the morning and I got the offer afternoon, the same day. I had been sent a test to complete a few weeks earlier when I applied for the position.
Confirmed questions3 questions
- Can you tell me a little about yourself?
- Could you describe a tough situation you faced at work and explain how you managed to resolve it?
- Tell me about a mistake you made at work, focusing on what you learned from it.
City of Winnipeg
Customer Service Representative
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The interview was really weird and scripted. They had all the questions printed out on paper, gave me a copy at the start, and called it a "behaviour" like test. I was interviewed by two people, the department manager and someone from HR. It felt really impersonal and scripted.
Confirmed questions1 question
- Can you share an instance where you disagreed with a workplace procedure and describe how you handled it?
City of Winnipeg Customer Support Representative Interview Questions
Quoted word for word from City of Winnipeg interview reports.
“Who is the Mayor right now?”
Read reports →“Can you name the current city councillors?”
Read reports →“What about the malls, how many are there?”
Read reports →“Do you know the bus stop numbers?”
Read reports →“How many bus stops do you know of in the city?”
Read report →“What are some key intersections?”
Read report →“Can you describe a situation where you handled an angry customer?”
Read report →“Tell me about a mistake you made at work, focusing on what you learned from it.”
Read report →“Can you share an instance where you disagreed with a workplace procedure and describe how you handled it?”
Read report →Formats, difficulty and experience
Across all 5 City of Winnipeg interview reports.