Citizens Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Citizens.
Citizens
Customer Service Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Take home Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical
First there was a phone interview, then a 1 on 1 meeting, and after that I met with a banking manager who asked mostly behavioral questions. There were also a bunch of online tests, covering cognitive abilities, customer service simulations, personality type, and situational examples. After that, I had to pass a credit and background check. Lots of people were applying for the same job. I got the job offer the next day. My advice is to dress to impress and bring a padfolio with an extra resume and a pen and pad.
Confirmed questions4 questions
- What is your understanding of Citizens Bank and the banking sector?
- Can you describe a challenging situation you faced and explain how you managed it?
- What would you identify as your key strengths and weaknesses?
Citizens
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
It was pretty chill, just be yourself and answer the questions. You'll do a phone interview, then a face-to-face one. If the managers think you're a good fit, they'll offer you the job. Expect about 7-10 questions about the job or what you'd do in certain situations. It's easy if you're genuine and know what they're looking for. Choose your words carefully.
Confirmed questions1 question
- What would you do if a customer was being rude and you didn't know the answer or how to help them?
Citizens
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The application was straightforward and went smoothly until the end of the phone interview. They mentioned I'd hear back either way about their decision within a week. However, I never got any communication, and my attempts to follow up were ignored.
Confirmed questions1 question
- Can you tell me about your strengths and weaknesses?
Citizens Customer Support Representative Interview Questions
Quoted word for word from Citizens interview reports.
“Can you explain, in simple steps, how to get to a YouTube video for someone who isn't tech-savvy?”
Read reports →“What is your understanding of Citizens Bank and the banking sector?”
Read reports →“What would you do if a customer was being rude and you didn't know the answer or how to help them?”
Read reports →“Why are you looking for a job with this bank?”
Read reports →“Can you describe a situation where you dealt with a very angry customer?”
Read report →“What are your 5-year career aspirations?”
Read report →“Tell me about your volunteer experience, as they value that and offer many opportunities to do so here.”
Read report →“Describe a situation where you encountered a challenging customer and explain how you handled it.”
Read report →“Can you share an instance where you exceeded expectations to help a customer?”
Read report →Formats, difficulty and experience
Across all 13 Citizens interview reports.