Cintas Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 26 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cintas.
Cintas
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was just question after question, like a verbal essay. They kept asking things like "Tell me a time when..." or "Describe a situation where...". It was an hour and a half of trying to come up with examples and answer them on the spot. They barely asked about my actual skills. No small talk, no getting to know each other. There were a lot of those cheesy "inspirational" posters about customers everywhere. Nobody seemed happy. I was interviewed by two people, one who'd been there 10 months and another only 3 months. They just sat there like robots, listening and staring, barely saying anything back. Oh, and they had old National Geographic magazines in the lobby, the most recent one was from 2007. It really gave off a terrible vibe, a very, very bad impression.
Confirmed questions6 questions
- Can you share an instance where you differed with your manager's approach to a situation and describe your actions?
- Can you recall a specific time when...
- Can you describe a scenario where...
Cintas
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Other
It was a 2 week process. First there were 3 interviews. The first one was one on one and professional. The second one had two interviewers, one seemed engaged, the other not so much. The third was a phone interview. I felt I did great on those. Then I had a half-day 'ride along' interview where I was promised pay. I had to watch a phone agent, who was late and bad at training, for a bit. Then I took calls for 2 hours, which I handled well despite the circumstances. I thought I'd get the job, but then I got an email saying I was rejected and never got paid, which was super unprofessional. I tried contacting my original interviewer 4 times for feedback but gave up. The pay was $16-17/hr.
Confirmed questions1 question
- Can you describe a situation where you were diverted from your primary task, knowing it would cause significant delays? What was your course of action?
Cintas
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was pretty simple, it was basically just describing my experience in the workplace. They really don’t ask hard questions. I had two interviews but was denied due to having more experience in HR.
Confirmed questions4 questions
- How would you deal with an angry customer?
- What makes you the best candidate for this position?
- Can you share an instance where you exceeded the duties of your role?
Cintas Customer Support Representative Interview Questions
Quoted word for word from Cintas interview reports.
“What would you do if this occurred...”
Read reports →“Would you prefer an employee who produces perfect work but is frequently late, or one who consistently arrives on time but performs acceptably?”
Read reports →“Should you be offered a position with another company that pays double what this company offers, would you accept that offer or choose to stay with this company?”
Read reports →“What salary are you making at your current job?”
Read reports →“How would you deal with an angry customer?”
Read report →“How would you approach and resolve a difficult situation with a customer who is not satisfied?”
Read report →“Tell me about a time you failed to meet a deadline.”
Read report →“Tell me about something you are proud of.”
Read report →“Describe a time when you handled a customer complaint.”
Read report →Formats, difficulty and experience
Across all 26 Cintas interview reports.