Chewy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 95 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Chewy.
Chewy
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Take home Background check
Interview formats
Other
I got an email saying they wanted to proceed, and I should expect an assessment in a separate email, but it never arrived. After I contacted someone there, I got a generic rejection email a few hours later. I suppose it's for the best since they couldn't even explain their messy process or why they sent the initial 'want to move forward' email. It seems like hiring isn't being handled competently.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Chewy
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Case
You'll face scenario-based problem-solving questions. Imagine you're juggling multiple things, and suddenly an urgent situation pops up – how do you deal with it? What if a customer is upset and frustrated? How do you calm them down? Or you see a mistake that could mess things up – what’s your move? If your team has a miscommunication that causes a delay, how do you fix it? And if you get a task you’ve never done before with not much time, what's your plan?
Confirmed questions1 question
- How would you deal with a customer who is unhappy about an incorrect order?
Chewy
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Presentation Other
It was an easy interview. They really emphasized putting customers first and that attendance during the 4-week training is super important. If you miss too much, you could get fired or have to retake the whole training. The training itself can be a bit repetitive, like doing the same thing over and over, but the actual job is simple. You might just find it boring because the work is very repetitive.
Confirmed questions8 questions
- How do you balance your work and personal life?
- Could you describe your management style?
- What are you passionate about?
Chewy Customer Support Representative Interview Questions
Quoted word for word from Chewy interview reports.
“Can you explain the difference between 'their', 'they're', and 'there' and provide a sentence using each?”
Read reports →“Who would be cast to play you if a movie were made about your life?”
Read reports →“What three items would you bring if you were stranded on an island?”
Read reports →“What three items would be essential for your survival on a deserted island?”
Read reports →“What three things would you bring if you were stranded on a deserted island?”
Read report →“Which animal would you choose to be if you could be one?”
Read report →“Can you create a unique sign-off phrase, for example, something like "Over and snout"?”
Read report →“What would you do if a customer wanted to cancel their monthly membership because Fedex left their package in the driveway and they are handicap?”
Read report →“Who are three people no longer alive you'd like to talk to, and what would be your reasons?”
Read report →Formats, difficulty and experience
Across all 95 Chewy interview reports.