Centene Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 46 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Centene.
Centene
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The whole thing felt like an interrogation. They just kept hammering on the same question, just phrased differently. I really didn't like the vibe, felt super uncomfortable. When I finally got to ask the interviewer two questions at the end, she couldn't even give me a straight answer.
Confirmed questions1 question
- Can you describe an instance where you had to deal with an upset customer?
Centene
Customer Service Representative
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview process was pretty straightforward, but definitely do your homework on the company beforehand. I only had to speak with one manager. It was conducted remotely, so make sure you present yourself professionally on camera, at least from the waist up!
Confirmed questions4 questions
- Could you tell me about yourself?
- What are your greatest strengths and weaknesses?
- Why do you want to work here?
Centene
Customer Service Representative
Mid Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
The interview was about 30 minutes long and went really well. I'm waiting to hear back from HR about an offer, it's been about 3 days. I'm feeling pretty optimistic and hoping for a good outcome.
Confirmed questions1 question
- Can you describe a difficult customer situation you encountered and explain how you resolved it?
Centene Customer Support Representative Interview Questions
Quoted word for word from Centene interview reports.
“What is an acceptable number of days to miss work?”
Read reports →“What's the acceptable number of days to be absent from work in the first half-year?”
Read reports →“Can you explain what empathy means to you?”
Read reports →“Can you explain how to switch between different computer applications?”
Read reports →“Can you tell me about your top 5 best traits?”
Read report →“Can you share an instance where you had to overcome a fear?”
Read report →“How do you approach interacting with community members during potentially sensitive situations?”
Read report →“In what ways do you stand out from others?”
Read report →“Can you share an instance where your supervisor impressed you?”
Read report →Formats, difficulty and experience
Across all 46 Centene interview reports.