Cencora Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cencora.
Cencora
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Phone screen Phone screen Onsite
Interview formats
Behavioral Behavioral Behavioral
The interview process was pretty quick and involved 3 rounds. It kicked off with a phone screening, followed by another phone interview, and then wrapped up with a video call with the department managers. The company seems great and has good benefits.
Confirmed questions1 question
- Describe a challenging problem you successfully resolved.
Cencora
Customer Care Manager
Manager Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical Other
The interviews are virtually painless. Nothing will be asked that you can not pull from the internet. Some employers are big on behavioral questions which can make interviewing difficult but ABC is pretty laid back and tends to lean more toward chemistry and resume qualifications.
Confirmed questions3 questions
- Tell me about your resume qualifications.
- What are your strengths and weaknesses?
- Why are you a good fit for this role?
Cencora
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Group Background check
Interview formats
Behavioral Other
The process was pretty balanced. You usually have a group panel interview where about 8-10 supervisors go around a table and ask you general questions about work experience. The background check was the most stressful part, they wanted to know everything that has ever happened in your life as if you are working for the pentagon.
Confirmed questions1 question
- Tell me about your work experience.
Cencora Customer Support Representative Interview Questions
Quoted word for word from Cencora interview reports.
“What is your understanding of AmerisourceBergen?”
Read reports →“Is it okay to reach out to your previous employer for a reference?”
Read reports →“What is the characteristic that a good customer service employee must have?”
Read reports →“How would you deal with a customer who is angry?”
Read reports →“What do you do in your free time?”
Read report →“What is your salary expectation?”
Read report →“Were there as many behavioral questions as usual?”
Read report →“Was anything difficult or unexpected?”
Read report →“How would you manage a situation with an upset customer?”
Read report →Formats, difficulty and experience
Across all 22 Cencora interview reports.